University of Washington · 19 hours ago
Interim OSC Computer Support Analyst
Seattle, WA
Part-time
Onsite
Mid Level
$70K/yr - $94K/yr
3+ years expThe University of Washington is offering an opportunity for an Interim OSC Computer Support Analyst. This role involves providing technical support, managing hardware and software systems, and delivering user support for digital scholarship tools within the Libraries Information Technology & Digital Strategies Department.
EducationHigher EducationUniversities
Responsibilities
Works closely with the Libraries Information Technology & Digital Strategies Department to ensure consistent user experience in hardware/software selection and deployment
Responsible for custom imaging of OSC Windows-based desktop computers and associated monitors and mobile laptop cart with OSC selected software
Responsible for managing and troubleshooting laptop hookup monitors in the OSC space
As needed, responsible for managing mobile laptop cart distribution, collection, and troubleshooting during scheduled OSC workshops
Works collaboratively to provide troubleshooting on open scholarship tools (Reclaim Hosting, Manifold, etc.) and triage troubleshooting questions on digital scholarship tools for Seattle campus users
Consult with vendors for support as needed
Creates and manages user accounts and projects in compliance with UW Libraries terms of service for open scholarship tools and infrastructure such as Manifold, Reclaim Hosting, and Pressbooks for Seattle campus users
Conduct structured training programs and prepare training materials for OSC-supported digital/open scholarship tools; consult on how technology in the OSC may meet classroom needs for Seattle campus users
Maintains and responds to queries on OSC listservs
Manage and maintains the OSC’s virtual presence including the public facing Plone website, the OSC’s Trumba calendar, and the Staffweb Plone-based intranet space for the OSC
Works regular shifts within the OSC and recording studio space, answering and triaging questions that arise and assesses space and technology usage
Manages daily operations of Libraries Recording Studio
Manages bookings and provides orientations on using the space
Trains OSC and recording studio student employees and staff on OSC technology policies and procedures
Apply software patches and ensure software is running current versions
Monitor and enhance the operating environment to ensure optimal performance
Develops and maintains workflows for updating equipment, tracking mobile equipment, and ensures that both student and University security and privacy needs are met
Diagnose and resolve hardware problems and refer complex problems to hardware maintenance, software support or vendor support
Manages and facilitates usage of OSC and recording studio audio/visual equipment including helping with setup for audio/visual equipment for events, developing and maintaining documentation on running OSC and recording studio audio/visual equipment, and troubleshooting equipment with vendors as needed
May assist and advise regarding OSC and recording studio facility requirements and make recommendations as requested; manages software requests for the space
Keeps abreast of technology trends that impact higher education and open scholarship
Makes recommendations and advises on future technology directions for the OSC
May lead or co-lead pilots of new OSC services using new technologies, in accordance with the OSC's experimentation, flexibility, and technology values
Plays an active role in participating in Libraries and unit activities and meetings and communicates effectively with coworkers and supervisors
Is familiar with and understands the Libraries Personal Communication Responsibility Guidelines
Assumes other responsibilities as assigned and performs other duties as required
Qualification
Required
Three years of experience in programming and/or computer support services of a technical nature
One year of experience as Computer Support Analyst I
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration
Benefits
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/
Company
University of Washington
University of Washington is an educational institution that provides undergraduate, graduate, and research programs.
10001+ employees
H1B Sponsorship
University of Washington has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (249)
2024 (211)
2023 (159)
2022 (171)
2021 (169)
2020 (154)
Funding
Current Stage
Late StageTotal Funding
$205.35MKey Investors
Avista foundationNational Institute of Allergy and Infectious DiseasesAdvanced Research Projects Agency for Health
2025-04-21Grant· $0.01M
2024-09-13Grant
2024-08-13Grant· $21.1M
Leadership Team
Andrew S Allen
Adjunct Professor
Arthur Denny
Founder
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