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1199SEIU Benefit and Pension Funds · 1 day ago

Project Coordinator

New York, NY

Full-time

Hybrid

Mid Level

4+ years exp

1199SEIU Benefit and Pension Funds is seeking a Project Coordinator to provide administrative and operational support to the Assistant Director and management team. The role involves managing project documentation, supporting daily operations of a call center, and collaborating with internal teams to enhance service processes.

Non ProfitRetirement

Responsibilities

Provide administrative, project, and operational support to the Assistant Director and management team, including calendar coordination, document preparation, and meeting support

Support daily operations of a high-volume call center and reception area, including coordinating schedules, managing workflows, and assisting with front-line administrative needs as required

Prepare and maintain project documentation such as task lists, workflows, timelines, and deliverables related to call center operations, reception processes, and departmental initiatives

Collaborate with internal teams to develop clear communications and materials for both internal staff and external members, particularly related to enrollment, scheduling, and service processes

Assist with monitoring call center and reception workflows to identify bottlenecks, service gaps, and opportunities for improvement

Conduct research on internal policies, procedures, and documentation; summarize findings for leadership and assist in establishing standards and best practices

Collaborate with staff to organize, develop, and maintain comprehensive standard operating procedures (SOPs) and internal documentation for call center and reception functions

Track project milestones, document changes, and flag risks or issues related to service delivery, staffing, or communications

Assist in preparing reports and summaries related to service volume, response times, and operational outcomes for internal and external stakeholders

Perform additional administrative, project-based, and operational duties as assigned by management

Qualification

Project CoordinationAdministrative SupportMicrosoft OfficeCommunication SkillsOrganizational SkillsProblem-Solving Skills

Required

Bachelor's degree in communications, English or other relevant fields, or equivalent years of work experience required

Minimum four (4) years' experience in administrative support, project coordination, operations, or customer service required, preferably in a high-volume call center or front-desk environment

Demonstrated ability to support fast-paced operations while managing multiple priorities and deadlines

Strong organizational and documentation skills, including experience creating workflows, SOPs, and tracking deliverables

Excellent written and verbal communication skills, with the ability to interact professionally with staff, members, and external stakeholders

Attention to detail and ability to manage sensitive information with discretion

Strong problem-solving skills and ability to adapt to changing operational needs

Ability to work collaboratively across teams and support both administrative and front-line operational functions

Ability to work flexible hours, including some evenings and weekends

Preferred

Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and comfort using databases or CRM systems (Salesforce or similar preferred)

Company

1199SEIU Benefit and Pension Funds

The 1199SEIU Funds are among the strongest and largest labor-management funds in the nation, providing a range of comprehensive benefits to 400,000 working and retired healthcare industry workers — members of 1199SEIU United Healthcare Workers East — and their families.

Founded in 1945

New York, New York, USA

1001-5000 employees