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Unitek Learning · 5 days ago

Student Persistence Specialist

Phoenix, AZ

Full-time

Onsite

Entry Level

1+ years exp

Unitek Learning is a leading healthcare education organization that supports thousands of students in launching their careers. The Student Persistence Specialist plays a crucial role in enhancing student retention by identifying at-risk students and providing necessary support through various outreach efforts.

EducationHealth CareMedical

Responsibilities

Monitor attendance, academic performance, and engagement data to identify at-risk students

Provide timely, personalized outreach via phone, text, email, or in-person, offering coaching and resources to support success

Document interactions and ensure consistent follow-up through resolution or re-engagement

Support students returning from Leave of Absence and conduct SAP advising

Participate in orientations, appeals/grievance committees, and campus retention meetings

Identify and address root causes of disengagement and work collaboratively with relevant teams to resolve student barriers to success

Connect students to appropriate services (e.g., financial aid, tutoring, wellness) and follow through to ensure support is delivered

Follow through on all support actions to ensure students receive needed interventions and maintain forward momentum

Maintain visibility on campus and act as a first point of contact for students in need

Track, analyze and report outreach efforts, persistence trends, and outcomes; use data to refine support strategies over time

Support campus leadership in achieving retention and persistence goals

Ensure compliance with documentation, audit readiness, and accreditation standards

Act as a liaison between campus and Unitek leadership to align retention efforts

Collaborate cross-functionally with Deans, Program Directors, HR, Registrars, Financial Aid, Career Services, and Enrollment teams to enhance student experience and satisfaction

Other duties as assigned

Key Indicators of Success: Achieves KPIs and SLAs set by Academic Operations, meets or exceeds student satisfaction benchmarks, complies with FERPA and Unitek Learning policies