Enterprise Implementation Lead jobs in United States
cer-icon
Apply on Employer Site
company-logo

Case IQ ยท 20 hours ago

Enterprise Implementation Lead

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
moneyCAD$80K/yr - CAD$90K/yr
date2+ years exp

Case IQ helps companies protect their employees and business through software for managing fraud and security incidents. They are seeking an Enterprise Implementation Lead to oversee the implementation process for their investigative case management SaaS offerings, ensuring successful customer onboarding and value delivery.

AnalyticsComplianceHuman ResourcesInformation ServicesInformation TechnologyRisk ManagementSaaSSoftware

Responsibilities

Own the implementation process from contract signing through go-live and adoption for all new and existing customer product onboardings
Configure integration and migration solutions for customers
Manage multiple projects simultaneously and develop and maintain corresponding project plans and records with key implementation milestones
Become an expert with our entire technology stack (including Salesforce, JIRA, Slack, Monday.com, and Gong) and investigation use cases to help your customers get the most value from our offerings early in the customer lifecycle
Understand our product at a deep level and remain current with new features as they are released to ensure that your implementations will set our customers up for long term success using our application
Provide feedback on products and integrations, write requirements, and test new functionalities
Collaborate with internal teams to resolve technology issues and share customer feedback
Review reporting metrics with the department head and raise any issues or concerns that affect deliverables to our customers
Identify and support implementation of process improvements to continuously advance our work and the value that we deliver to customers
Exercise analytic capabilities by helping customers determine work-around solutions to their business needs while acting as a liaison to our product team to communicate future considerations for the product roadmap
Support the entire implementation function with ongoing management of customers, support, training, and any other issues that may arise

Qualification

SaaS implementationData migrationProject managementSalesforceAPI integrationCreative problem-solvingCommunicationTeam playerContinual learning

Required

2+ years' experience implementing SaaS products or within the technology space, with exposure to large, complex implementations
Strong project management skills
Must be a confident, adaptable, self-starter who thrives in an empowered, fast-paced environment
Creative problem-solving skills under pressure while working through customer issues
Understanding of data migrations, and how batch transfer, API and webhook integration models work
Strong communication skills, both verbal and written, with a superior command in English
Ability to multitask and prioritize competing responsibilities
A team player who performs well independently
Possesses a continual learning approach

Benefits

Work remotely within a flexible work environment (our team spans the US, Canada, Australia and Europe)
Competitive company-paid benefits plan
Generous professional development budget
RRSP/401k matching program
Half-day Fridays in the summer

Company

Case IQ

twittertwittertwitter
Glassdoor3.7
company-logo
Case IQ case management software helps organizations investigate virtually any workplace incident.
dateFounded in 1999
location
Ottawa, Ontario, CAN
people-size51-200 employees
web-link
https://www.caseiq.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Resurgens Technology Partners
2022-04-27Private Equity

Leadership Team

D
David McNeill
Chief Executive Officer
linkedin
Company data provided by crunchbase