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Ray Stone Incorporated · 22 hours ago

Resident Relations

Sacramento,CA,US

Full-time

Onsite

Entry Level

2+ years exp

Ray Stone Incorporated is seeking a Resident Relations Consultant to join Park Place Senior Living. This role involves assisting the Community Administrator with daily operations and serving as the primary contact for residents, prospective residents, and their families.

CommercialReal Estate

Responsibilities

First point of contact for residents and families of residents, prospective residents, vendors and deliveries

Answers all incoming phone calls to the community

Responsible for ma

Assists the Community Administrator with the preparation of community notices and legal notices

Assists with the management and upkeep of the pendant program

Works closely with the maintenance team to ensure resident work orders are entered and completed

Assists with inquiries from prospective residents about lease and move in specials

Works closely with the Marketing Director in the marketing and leasing of the community

Performs leasing functions such as fielding phone and email inquiries, touring the community and performing move in paperwork

Works with the Marketing Director and Activity Direct to assist with community events and open houses

Participates in ensuring common areas are clean, organized, and presentable

Documents thoroughly and communicates effectively with the Community Administrator regarding incidents involving residents or building security

Qualification

Customer service experienceMS Office SuiteCommunication skillsTeamwork

Required

2 years of customer service experience

Proficiency in MS Office Suite (Word, Excel, Outlook)

While performing the duties of this job, the employee is regularly required to walk, stand; and use hands to handle/lift objects

The employee occasionally must be able to lift to fifty (50) pounds

Additionally, the employee, on occasion, must crouch, kneel, or climb stairs

Most work is performed in an office environment and requires the ability to operate standard office equipment and keyboards

This position requires substantial movements (motions) of the wrists, hands and/or fingers

Must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Must have the ability to walk short distances