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Keesler Federal Credit Union · 20 hours ago

Teller Service Representative l Mobile 5067

Mobile, Alabama, United States

Full-time

Onsite

New Grad, Entry Level

$16.97/hr - $16.97/hr

0+ years exp

Keesler Federal Credit Union is a financial institution seeking a Teller Service Representative I to join their Retail Operations team. This role involves performing various teller service activities, managing cash, and supporting sales initiatives while ensuring compliance with established policies and procedures.

BankingFinancial ServicesInsuranceWealth Management

No H1B

Responsibilities

Following credit union policies and procedures, properly identifies members (including account ownership) for whom they are conducting transactions or providing account information

Accepts deposits and payments and performs withdrawals or loan advances within assigned dollar limits of authority. These transactions are performed on a variety of checking and savings products as well as a variety of loan types, including credit cards. At the conclusion of a member interaction, reads back members’ receipts in order to verify and finalize the accuracy of the transaction

Maintains control of cash by double counting all cash received and disbursed. The purchase and sale of cash with other staff members or the vault verified under dual control and immediately posted in Symitar. Additionally, an adding machine tape is maintained in good order as an additional audit trail for cash accepted and disbursed from the cash drawer

Verifies checks for deposit are made payable to parties presenting them for negotiation, properly endorsed, and deposited or credited for payment in accordance with credit union policy, and if applicable to Reg CC. Utilizes True Checks within prescribed guidelines. Based on a determination of collectability, the actual check and the member presenting the item; the teller may be required to deposit the item to a share account under extended hold. Supervisor approval will be required for accepting negotiable instruments above the dollar limit of authority

Provides account information such as current balances, transaction history, dates & amounts of deposits and loan pay-offs, only for the member account owner(s)

Works to resolve members’ concerns, complaints, discrepancies, and problems through the use of available resources, effective use of KFCU computer systems and product knowledge. Refers problems through the chain-of-command for resolution. Utilizes the Synapsys CRM to effectively track member concerns

Balances cash fund and check batches daily and assists in balancing disbursed checks, check batches, and bonds. To be balanced means that the cash and check totals for the teller match with the Symitar system totals and cash adding machine tape, and physical check count in the teller batches. The teller is responsible for management of their own work and also compliance with those controls that impact branch balancing

Maintains security over cash and other valuables in accordance with established procedures. This means protecting information by ensuring it is protected from public view while working and secured in locked areas when not present. When required by policy or instructed by the Teller Supervisor, follows dual control procedures for cash and negotiable instruments. The teller never allows cash under their control to be left unsecured

Upholds all member information in strictest confidence

Must maintain proficiency in Symitar, COWWW, Synergy, Synapsys CRM, Outlook, Microsoft Office, and any other computer programs deemed necessary to perform the job functions of teller

Ensures the workspace is neat, organized and well stocked with supplies

Performs ATM frontline maintenance and balances the ATMs in the branch or drive through lanes as directed and in accordance with credit union procedures, which has elements of dual control that must be followed

Processes night depository and ATM deposits as directed and in accordance with credit union procedures, which has elements of dual control that must be followed

Completes, with an acceptable grade, all training for the position of teller as directed by management and actively participates in training classes

Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Red Flag Program

Miscellaneous duties as assigned

Qualification

Cash handling experienceSymitar proficiencyMicrosoft Office proficiencyBasic math skillsTeamwork skillsDependabilityCustomer service skillsAttention to detailConfidentiality

Required

A high school education or GED

One month to twelve months of similar or related experience

Demonstrated ability to operate PC equipment, teller terminals, various printers, calculator, and currency counter accurately and at a generally accepted rate of speed

Demonstrated ability to work effectively in a team environment with all levels of team members, management and members

Must possess excellent basic math skills; accuracy and attention to detail required

Must maintain confidentiality at all times and display dependability in all areas of job duties

Displays dependability in all areas of job duties and attendance

Must actively participate and successfully complete The Member Advantage (TMA) training within 9 months of employment

Must actively participate and successfully complete the TMA Annual Accelerator training classes