Sports Warehouse, Inc. ยท 1 day ago
Retail Supervisor - Tackle Warehouse/Riding Warehouse - Alpharetta, GA
Alpharetta,GA,US
Full-time
Onsite
Mid Level
$20/hr - $22/hrSports Warehouse, Inc. is an e-commerce company specializing in a diverse range of sports and recreational products. They are seeking a Retail Supervisor to ensure smooth daily operations and provide exceptional customer service while training and guiding retail staff.
Internet
Responsibilities
Set a strong example of work ethic and accountability for the team
Oversee workflow to ensure daily duties are completed accurately and on time
Guide employees in daily operations, address special circumstances, and maintain high work standards
Maintain flexibility, approachability, and availability to ensure open communication with employees
Ensure employees understand and follow company policies and procedures
Confidently identify areas for improvement and develop or refine operational procedures
Make informed decisions regarding daily operations as needed
Deliver clear, impactful training that builds skills and confidence in employees
Offer feedback to management on employee performance and assist with performance reviews as needed
Maintain confidentiality and respect employee privacy in all situations
Work with HR to address employee issues when a manager is unavailable
Work positively with employees from all departments to align with company goals and deliver great customer service
Ensure staff uphold professional behavior and adhere to Sports Warehouse standards of conduct
Participate in supervisor and staff meetings as scheduled
Continuously develop supervisory and leadership skills through learning and self-improvement
Welcome customers as they enter the store and offer assistance with finding products
Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner
Display a comprehensive and current understanding of company policies, procedures, products and services
Process customer purchases accurately, using the register or POS system
Maintain store inventory and appearance, engaging in replenishing merchandise, tidying up and cleaning, either proactively or by assignment
Be flexible during busy times by helping fellow team members and multi-tasking
Maintain a safe and clean work/shopping environment
Continuously learn and develop skills, procedures and information relevant to the position
Understand resources available to locate answers to product questions
Address customer complaints or concerns, resolving issues in a professional and timely manner
Communicate with other departments when necessary, regarding any customer matters
Escalate complex issues to higher management when necessary
Additional responsibilities may include participating in training clinics, events and providing product feedback for use on the website
Field questions and provide assistance to Retail Staff as necessary
Administer skill and process training to Retail Staff as assigned by management
Utilize provided training documents, tools, procedures, and programs, while also identifying any need for additional training materials or topics
Qualification
Required
Previous retail and/or leadership experience desired
Ability to understand and calmly address customer needs, concerns, and complaints effectively
Ability to learn and use new technology quickly
In-depth understanding of the products or services the company offers to effectively assist customers
Ability to learn about new products, services, or updates as needed
Ability to provide feedback in a clear, concise and unbiased manner
Demonstrate a firm understanding of company policies and procedures
Ability to maintain a solution-oriented mindset and motivate others
Demonstrate accountability and follow through
Proficient in Microsoft Office Suite
Demonstrate ability to learn new software applications
Communicate clearly and professionally during conversations
Demonstrate active listening skills
Approach problem-solving with creativity and innovation
Exhibit a professional demeanor in all interactions
Interpret and execute written and verbal instructions accurately
Follow directions well and gain clarification as needed
Adapt to new circumstances and execute multiple tasks and deadlines
Excellent organizational skills
Maintain focus and attention to detail effectively
Work independently and remain motivated
Recognize when to seek assistance and collaborate effectively
Foster a positive attitude and strong work ethic, contributing actively within a team
Maintain a standard of conduct that will maintain an orderly and productive workplace
Uphold standards of safety and cleanliness in the work environment
Practice good judgement in actions and decision making
Abide by all Sports Warehouse policies and procedures
Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner
Benefits
Medical, dental and vision benefits
Paid vacation time
Life and short-term disability insurance
Merchandise discounts with all Sports Warehouse companies
Access to on-site fitness facility
Paid sick time
401(k) and profit-sharing programs
Opportunities for growth
Employee appreciation events
Company
Sports Warehouse, Inc.
Sports Warehouse represents a group of specialty sporting good retailers.
Founded in 1992
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase