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Unplugged Performance · 1 day ago

Inside Sales & Customer Account Manager

Hawthorne, CA

Full-time

Onsite

Entry, Mid Level

Unplugged Performance is a company specializing in automotive enhancements, and they are seeking an Inside Sales & Customer Account Manager. This role combines inside sales and customer service, acting as a dedicated account manager for Tesla owners throughout their purchasing journey, ensuring a seamless experience from inquiry to build completion.

AutomotiveSports

Responsibilities

Use CRM religiously (Close.io experience strongly preferred) to track every interaction, follow-up, and opportunity

Proactively call, email, and text customers to:

Follow up on inbound leads

Re-engage existing customers

Introduce newly released products relevant to their vehicle or build

Convert inquiries into booked appointments, orders, and long-term customer relationships

Upsell and cross-sell appropriately based on customer goals, vehicle use, and build stage

Maintain pipeline hygiene, deal stages, and accurate notes in CRM

Act as the primary point of contact for assigned customer accounts

Guide customers through complex Tesla builds (wheels, suspension, aero, brakes, off-road, etc.)

Set clear expectations around pricing, timelines, lead times, and installation sequencing

Proactively communicate order status updates and delays before customers ask

Manage high-touch, high-value builds with multiple parts, vendors, and timelines

De-escalate issues and “put out fires” with professionalism and ownership

Work closely with Operations, Warehouse, and Install teams to:

Confirm inventory availability

Track shipping and delivery status

Coordinate install schedules, drop-offs, and pickups

Ensure orders are entered correctly and completely to avoid downstream errors

Flag potential issues early (backorders, delays, incompatibilities) and communicate solutions

Maintain alignment between what was sold and what is being fulfilled

Understand Tesla models, trims, generations, and common upgrade paths

Speak fluently about Tesla culture, ownership mindset, and performance expectations

Represent the brand with confidence, credibility, and enthusiasm

Educate customers rather than “hard sell” them. You evoke the trusted advisor mindset

Maintain product knowledge across current and upcoming releases

Assist with showroom walk-ins and event-driven leads when needed

Provide feedback to leadership on:

Common customer objections

Product demand trends

Sales friction points

Document recurring customer issues to help improve internal processes

Support special projects such as launches, promotions, or large fleet builds

Occasionally assist with vehicle movement or logistics coordination

Qualification

CRM proficiencyAutomotive knowledgeAccount managementSales experienceOrganizational skillsCustomer service mindsetCommunication skillsProblem-solving skills