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Hyatt Regency · 1 day ago

Front Office Manager

Cambridge, MD

Full-time

Onsite

Mid, Senior Level

$63K/yr - $71K/yr

4+ years exp

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina is a premier resort recognized for excellence in service and wellness. The Front Office Manager is responsible for managing the front desk operations, ensuring guest satisfaction, and leading the front office team.

Hospitality

Responsibilities

Responsible for short- and long-term planning and the management of the hotel’s Front Office operations

Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

Maintain guest room inventory

Coach and counsel colleagues to reflect Hyatt Service Standards and Procedures

Perform all tasks of a Front Office Staff as needed to facilitate service

Ensure all operations and cash handling are done per policies and procedures

Maintain excellent communication with the housekeeping department

Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas

Analyze, investigate, and resolve guest complaints

Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables

Insures proper staffing levels for customer service goals

Coach and counsel colleagues to reflect Hyatt service standards and procedures

Qualification

Hotel ManagementCustomer ServiceCommunication SkillsMicrosoft WordMicrosoft ExcelOrganizational SkillsAdministrative SkillsLeadershipInterpersonal Skills

Required

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds

4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

Service oriented style with professional presentations skills

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Clear concise written and verbal communication skills in English

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills