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GES - Global Experience Specialists · 20 hours ago

Client Services Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

GES - Global Experience Specialists is seeking a Client Services Manager who will coordinate and oversee tradeshow production and provide on-site supervision at tradeshow venues. The role involves managing shows from planning to invoicing, collaborating with clients, and ensuring events are produced within budget.

AdvertisingEventsMarketingService Industry

Responsibilities

Responsible for the management of shows from planning stages through collection of invoice, including: * collaborating with clients to gather information, help influence decision making and manage to customer expectations

Floor plan management

Writing work orders

Overseeing the creation, approval and distribution of service kits

Working with internal departments to ensure work orders are completed

Overseeing the set-up and tear down of shows

Generating show management invoices and following up until collected

Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all

Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management

Fulfill roll in Show Planning process as required on assigned shows

Manages to provided Key Performance Indicator’s

Basic understanding of pricing models/estimation

Basic understanding of GES and onPeak's Products and Services

Adhere to all Business Standard Operating Procedures

Performs other duties as assigned and deemed necessary of the position

Qualification

Tradeshow managementClient relationship managementMultisystem managementGeneral accounting knowledgeCollaborative communicationProcess managementDetail oriented

Required

Ability to communicate and work collaboratively

Capable of running new/modified processes

Proficient in multisystem management

Ability to foster customer relationships

General accounting and finance knowledge

Must be extremely detail oriented and able to multi-task

Understands and works in lateral work streams

Preferred

College degree preferred

(2) year's experience in the tradeshow, convention, hospitality industry or similar experience preferred

Potential Travel 25-50%

Benefits

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Company

GES - Global Experience Specialists

GES provides a wide-range of services, including official show services, audio visual, cutting-edge creative and design. It is a sub-organization of Viad Corp..

Founded in 1939

Las Vegas, Nevada, USA

1001-5000 employees