Senior Software Support Engineer jobs in United States
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The Planet Group · 6 days ago

Senior Software Support Engineer

positionIrving, TX
timeContract
remoteHybrid
senioritySenior Level
money$50/hr - $70/hr
date5+ years exp

The Planet Group is seeking a Senior Software Support Engineer for a contract-to-hire position. The role involves leading root cause analysis for major incidents, mentoring support engineers, and collaborating with product and development teams to ensure system reliability and continuous improvement.

ConsultingPharmaceuticalRecruitingStaffing Agency
badNo H1Bnote
Hiring Manager
Katy Sissine
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Responsibilities

Lead root cause analysis for major incidents and document preventive actions
Validate and escalate software defects; provide impact assessments
Serve as SME for core applications and infrastructure
Perform advanced troubleshooting using SQL and code analysis
Mentor support engineers and improve workflows, knowledge management, and defect prevention
Collaborate with Product and Development teams to prioritize fixes
Communicate progress and resolutions clearly to stakeholders

Qualification

JavaPythonSQLIncident managementRoot cause analysisOOP languagesApplication architectureAPIsITSM toolsChange managementStakeholder managementAdvanced ExcelBachelor’s in CSMentorshipCommunication skills

Required

5+ years in application support, QA, or software engineering
Expertise in incident management and root cause analysis
Strong SQL skills; experience with logs, database performance, and data integrity
Understanding of application architecture, APIs, and integrations
Ability to read/analyze code (Java, .NET, Python or similar; at least 2 languages)
Familiarity with ITSM tools and change management
Excellent communication and stakeholder management skills
Advanced Microsoft Office skills (Excel for reporting)
Bachelor's in CS or related field (or equivalent experience)

Preferred

Strong mentorship experience, management is a plus!

Benefits

15% bonus

Company

The Planet Group

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The Planet Group is a global advisory and staffing firm operating at the intersection of talent and transformation.
dateFounded in 1997
location
Western Springs, Illinois, USA
people-size1001-5000 employees
web-link
https://theplanetgroup.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
MidOcean Partners
2021-05-27Acquired
2018-01-22Private Equity

Leadership Team

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Tim Simmerly
Chief Executive Officer
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Recent News

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2026-01-13
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The Planet Group Unifies Its Staffing Brands Under One Name to Deliver Greater Value
2025-04-30
PR Newswire
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2024-12-03
Company data provided by crunchbase