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Howmet Aerospace · 1 day ago

Senior Customer Account Manager – Boeing

Seattle, WA

Full-time

Hybrid

Senior Level

$150K/yr - $180K/yr

5+ years exp

Howmet Aerospace is seeking a Senior Customer Account Manager for Boeing to set and execute commercial strategies and technical activities. The role involves developing customer accounts, providing sales and technical support, and ensuring customer satisfaction while managing contracts and compliance.

AerospaceManufacturingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Develop & sustain Howmet Boeing customer accounts

Provide assistance with sales, technical & application training

Develop, present and target new growth business opportunities in line with HFS strategy

Assist with the development of sales, marketing and business plans, forecasts and promotional programs

Provide support for field training activities for other Account Managers, distributors and customers

Recommend the addition of new products and the modification/replacement of existing products within customer base

Implement relevant sales and promotional programs

Ensure customers have up to date product information

Coordinate with product management and/or contract management to insure timely submittal of quotes and packages

Monitor and take sales actions as needed to achieve overall Howmet budgets

Report to senior management in efficient manner the strategic and key subjects/events

Compile & submit accurate sales reports/forecasts in a timely manner

Review and manage contract requirements to ensure they are within limits of established policies and procedures, including commercial and intellectual property (patent, trademark, licensing) requirements. Manage contract compliance of assigned customers to insure budget attainment

Work with the commercial team in the identification, development & sustainability of HFS accounts in line with the business strategy, ensuring strategies for distribution, optimize HFS business and minimize conflicts and internal competition

Liaise with various Global HFS locations to ensure a high level of customer satisfaction

Facilitate the resolution of customer issues, including quality and on-time delivery performance

Provide support for field training activities for team members, distributors, and other customers

Participate in development of designs, configuration, project scheduling and installation within the limits of established policies and procedures and coordinate communication with customers and the market to ensure customers have up to date product information

Generate quotes to support customer proposal packages and coordinate large proposals throughout the commercial and senior staff of HFS. Support coordination within the broader Howmet Aerospace groups, when required

Prepare and deliver customer presentations as needed. Coordinate commercial, technical and market details for product and marketing literature and trade show displays and communications, as needed

Establish positive relationships with customer representatives and managers in procurement, logistics, engineering, program and project offices, and other personnel to convince customers of desirability and practicability of products or services offered

Adhere to all company policies and procedures in link with the company values, ethics & compliance

Adhere to all company policies and procedures and environmental health and safety rules. Work in a safe manner that promotes the health and well-being of the individual and environment. Comply with all EHS rules and regulations and supervisory instructions. Report all incidents including injuries, spills, fires, property damage, and near misses to their supervisor

Qualification

Aerospace fastener salesOEM customer experienceMicrosoft ExcelAerospace market knowledgeDependabilityTechnical communicationProblem-solvingFlexibility

Required

Minimum 5 years' experience in aerospace fastener sales or equivalent, with extensive experience with OEM customers

Bachelor's degree in business or a technical field from an accredited university

Excellent written and verbal communication skills

Ability to use Microsoft programs with intermediate proficiency (Word, Outlook, Excel, PowerPoint). Strong proficiency in Excel is highly desirable

Analytically oriented and able to effectively problem-solve and deliver on objectives

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position

This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee