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IronEdge Group · 1 day ago

IT Support Technician

United States

Full-time

Remote

New Grad, Entry Level

$38K/yr - $43K/yr

IronEdge Group is the premier IT solutions provider for small-to-medium sized businesses, dedicated to providing a fun, fulfilling and inclusive environment. They are seeking an IT Support Technician to provide front-line technical support, troubleshoot server and network systems, and interact with users, including C-Level or Executive contacts.

Information ServicesInformation TechnologySoftware

Responsibilities

Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism

Communicating effectively with co-workers cross-functionally via Microsoft Teams

Extraordinary focus on customer service

Keen ability to problem solve

Ability to interact in a variety of situations, including customer service, orientations, training, and networking

All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility

Qualification

Technical supportProblem-solvingCustomer serviceMicrosoft TeamsMulti-taskingDesire to learnVerbal communicationWritten communicationAttention to detailTeamwork

Required

Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism

Communicating effectively with co-workers cross-functionally via Microsoft Teams

Extraordinary focus on customer service

Keen ability to problem solve

Ability to interact in a variety of situations, including customer service, orientations, training, and networking

All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions

Benefits

IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance

Vision Insurance

AD&D Insurance

Short-Term and Long-Term Disability Insurance

Flexible Spending Account and Health Savings Account

Flexible Time Off plus Holidays

Matching 401k

Company

IronEdge Group

IronEdge is a leading Managed IT Services Provider dedicated to supporting local businesses with tailored technology solutions.

Founded in 2005

Houston, Texas, USA

51-200 employees

https://www.ironedgegroup.com/

Funding

Current Stage

Growth Stage

Leadership Team

Tom Albano, CPA

Chief Financial Officer

Andrew Moore

Chief Operating Officer

Recent News

Business Wire

LANstar in its Sale to ProVelocity and IronEdge

2023-09-13

Company data provided by crunchbase