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Kern Family Health Care · 1 day ago

Receptionist and Member Services Assistant -Temporary

Bakersfield, CA

Full-time

Onsite

Entry Level

1+ years exp

Kern Family Health Care is dedicated to improving the health status of its members through an integrated managed health care delivery system. They are seeking a temporary Receptionist and Member Services Assistant to operate a desktop computer, manage incoming calls, assist the public, and perform various clerical tasks.

Health CareHospitalNon Profit

Growth Opportunities

Responsibilities

Operates desktop computer in a Windows environment

Routes incoming telephone calls to the proper person after determining the needs of the caller

Meets and assists the public by answering their general questions according to department policies

Have visitors sign in and issue temporary visitor badges

Performs data entry tasks as assigned which may include, but not limited to, letter generation, statistical data entry and generation of reports for Supervisor as requested

Types letters, files document, creates address labels for mailing and other various clerical tasks as needed

Performs research for projects as required

Accept incoming and returned mail deliveries as needed and route to appropriate departments

Collects statistical data as assigned

Promotes high standards of member satisfaction and access to medical care by documenting feedback from members. Any deviations from established standards are documented in QNXT and reported to management for evaluation

Documents all interactions with members and providers by appropriately coding and logging in QNXT

Assembles and provides current plan information including Member Identification Cards requested by members ensuring that the information is accurate

Performs other job-related duties as required

Adheres to all company policies and procedures relative to employment and job responsibilities

Regular predictable attendance

Qualification

Data entry skillsBilingual SpanishMS WordMS ExcelProper telephone etiquettePublic relations practicesGeneral office practicesMedical background experienceProper English grammar

Required

High School diploma from an accredited school or equivalent

One (1) year of receptionist related experience, which has included both telephone and public contact

Typing skills 30 NWM (certificate required) within one year of issuance

Data entry skills

Must be bilingual fluent in Spanish

Proper telephone technique and etiquette

Proper English grammar

Good public relations practices

General office practices

MS Word and Excel

Preferred

Some medical background experience desired, preferably HMO

Company

Kern Family Health Care

Kern Health Systems, known as Kern Family Health Care, was established in 1993 as a managed care health plan, and is the largest health plan in Kern County.

Founded in 1993

Bakersfield, California, USA

501-1000 employees