Best Buy · 1 week ago
Best Buy Business - Vertical Service Project Management
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $126K/yrBest Buy is committed to enriching lives through technology and is seeking an Associate Manager of Vertical Services Project Management. This role involves leading a team of Project Managers to ensure effective service deployments across various verticals while improving operational processes and performance metrics.
E-CommerceInternetRetailShopping
Responsibilities
Lead, coach, and develop a growing team of Project Managers
Set clear expectations, workflows, and accountability standards
Establish scalable onboarding, training, and operating norms
Standardize processes for complex, multi-site deployments
Identify and resolve execution bottlenecks impacting speed, quality, or consistency
Ensure effective management of overlapping SLAs and escalations
Improve tools, documentation, and systems of record
Partner with Vertical Sales Leaders to enable services growth
Act as senior escalation point for DAT, IT, franchisees, and corporate partners
Ensure alignment between sales, project management, and field operations
Define and track KPIs for execution performance and team capacity
Forecast workload and utilization
Provide actionable insights to Geek Squad Field Leaders and Support Teams
Project Managers own end-to-end coordination of complex deployments, including site readiness and change management, scheduling and product coordination, agent and partner support, permitting and compliance, deployment scheduling, and system-of-record updates. They ensure agents are equipped, materials arrive on time, and post-deployment requirements such as core returns are completed and validated
Qualification
Required
Lead, coach, and develop a growing team of Project Managers
Set clear expectations, workflows, and accountability standards
Establish scalable onboarding, training, and operating norms
Standardize processes for complex, multi-site deployments
Identify and resolve execution bottlenecks impacting speed, quality, or consistency
Ensure effective management of overlapping SLAs and escalations
Improve tools, documentation, and systems of record
Partner with Vertical Sales Leaders to enable services growth
Act as senior escalation point for DAT, IT, franchisees, and corporate partners
Ensure alignment between sales, project management, and field operations
Define and track KPIs for execution performance and team capacity
Forecast workload and utilization
Provide actionable insights to Geek Squad Field Leaders and Support Teams
Project Managers own end-to-end coordination of complex deployments, including site readiness and change management, scheduling and product coordination, agent and partner support, permitting and compliance, deployment scheduling, and system-of-record updates
Ensure agents are equipped, materials arrive on time, and post-deployment requirements such as core returns are completed and validated
Benefits
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
Company
Best Buy
Best Buy is a multinational retailer of technology and entertainment products and services offering consumer electronics and more.
Founded in 1966
10001+ employees
H1B Sponsorship
Best Buy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (168)
2024 (159)
2023 (185)
2022 (181)
2021 (180)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-04-26IPO
Leadership Team
Corie Barry
Chief Executive Officer
Natasha (Tong) Young
Product Manager - Profile
Recent News
2026-01-13
2026-01-12
Company data provided by crunchbase