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Convey · 1 day ago

Technical Account Manager

Denver, CO

Full-time

Hybrid

Senior Level

5+ years exp

Convey is a company that provides critical notification and alert services for Premier customers. The Technical Account Manager will act as a trusted advisor, managing escalations and coordinating with various teams to resolve issues and deliver solutions.

EmailInformation TechnologySMSWireless

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Act as primary technical liaison, providing real-time updates and issue resolution

Troubleshoot and resolve customer cases, file processing delays, and system performance issues

Coordinate with Cloud Ops and Engineering to execute customer tasks and resolve technical issues

Support Customer Success Managers in QBRs, executive presentations, and account strategy

Track customer enhancements, deliver reports/dashboards, and monitor incident response

Lead training/workshops to improve customer knowledge of products

Qualification

Technical support experienceSQLBI toolsTroubleshooting codeSaaS experienceCloud platformsCommunication skillsProblem-solving skillsRelationship-building skillsCross-team coordination

Required

5+ years in customer-facing technical support or account management

Strong troubleshooting, problem-solving, and cross-team coordination skills

Excellent communication and relationship-building skills

Ability to work under pressure during urgent or high-impact events

Preferred

Experience with SQL, BI tools (Power BI, Metabase), and troubleshooting code (JavaScript/Node.js preferred)

Experience with SaaS, cloud platforms, messaging technologies, APIs, and integrations preferred

Benefits

Fully covered Medical, Dental, and Vision coverage for employees + Cost share for dependents

401(K) plan with company match

Fully covered STD/LTD

Employee Assistance Program (EAP)

Paid Maternity Leave + 12 weeks of paid parental leave for birthing parent

Paid Paternity Leave

Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.

12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st

On-site gym available for free use in Denver, CO for employees based in the Denver area

Company

Convey

Transforming compliance requirements into streamlined experiences with purpose-built workflows that deliver measurable impact.

Founded in 1997

Newport Beach, California, USA

201-500 employees

https://www.goconvey.com

H1B Sponsorship

Convey has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (1)

2020 (1)