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Natus Medical Incorporated · 22 hours ago

Field Service Technician

New York, NY

Full-time

Onsite

Mid, Senior Level

$80K/yr - $125K/yr

5+ years exp

Natus Medical Incorporated has been delivering industry-leading neuro solutions for over 80 years. They are seeking a Field Service Technician to manage the lifecycle of neurodiagnostic systems, ensuring installations, maintenance, and customer training are effectively executed in clinical environments.

BiotechnologyHealth CareHealth DiagnosticsMedical

Responsibilities

Own the full lifecycle of our neurodiagnostic systems in the field

Follow all Quality System procedures that affect product quality and customer outcomes

Plan, manage, and execute neurology system installations—from small setups to large, multi-site projects—while meeting company standards and customer requirements

Perform preventive maintenance and field service on installed equipment, including troubleshooting, diagnosing, and repairing PC, network, and proprietary hardware and software

Take full ownership of service issues from first report to resolution, escalating when response time objectives cannot be met

Analyze product failures, report findings, and recommend improvements by working closely with Engineering, Operations, and cross-functional teams

If assigned to a customer site, keep management and sales informed of progress and ensure customers remain confident and satisfied throughout the engagement

Deliver hands-on customer training during installations, at customer sites, or at company offices

Stay current through technical and professional development training, demonstrating ongoing commitment to learning and skill advancement

Accurately complete all required documentation, expense reports, and system entries within established timelines

Build strong customer relationships, represent the company professionally, and promote our solutions through every interaction

Qualification

Field service experienceMedical device experienceMicrosoft Certified ProfessionalSQL Server administrationWindows operating systemsNetwork infrastructure planningCustomer service skillsAnalytical thinkingProject coordinationDocumentation practices

Required

College Diploma or University Degree—or equivalent experience—in IT, medicine/biology, or a related field

5+ years of field service experience in installation, training, and troubleshooting

Microsoft Certified Professional (MCP), MCSE, or A+ certification

Microsoft desktop and server operating systems (Windows 7, Windows 10, Active Directory, Group Policies)

Network infrastructure planning and IT asset management tools

Enterprise antivirus and imaging tools

Familiarity with Citrix Server

Outstanding customer service and communication skills

Strong analytical thinking and structured problem-solving

Professional, dependable, flexible, and self-directed

Confident leader with excellent project coordination abilities

Highly organized with strong documentation practices

Patient, methodical, and detail-oriented work style

Results-driven team player who can also operate independently

Valid driver's license, zero felony convictions, and fewer than three moving violations in the past three years

Preferred

Medical device experience preferred

SQL Server and database administration experience is a plus

Benefits

Health benefits

401k contribution

7 paid holidays + 2 floating holidays of your choosing

Generous paid time off

Tuition reimbursement assistance program

Eligibility for performance-based bonuses or commissions, where applicable

Company

Natus Medical Incorporated

Natus Medical Incorporated (Natus) offers medical equipment, software, supplies and services for the diagnosis, monitoring, and treatment of impairments and disorders effecting the brain, neural pathways, and eight sensory nervous systems.

Founded in 1987

Auckland, Auckland, NZL

1001-5000 employees