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Prime Storage · 1 day ago

Virtual Agent ($23/hr + Commission) - Onsite

Saratoga Springs, NY

Full-time

Onsite

Entry Level

$23/hr - $23/hr

2+ years exp

Prime Group Holdings, LLC is a leading private equity real estate firm focused on self-storage and alternative real estate asset classes. The Virtual Agent role involves delivering exceptional customer service through virtual interactions, addressing inquiries, and identifying customer needs while contributing to sales and service excellence.

Real EstateSelf-Storage

Responsibilities

Conduct virtual one-on-one interactions with existing and potential customers, demonstrating a high level of professionalism and courtesy

Use strong customer service and phone skills to address their inquiries, resolve issues, and provide valuable information

Be sales-focused, self-motivated, reliable, persistent, passionate, and enthusiastic, ensuring that every interaction drives the customer experience

Pay attention to accuracy and detail, consistently meeting and exceeding performance expectations

Multitask effectively, managing deadlines to ensure timely responses to customer inquiries

Leverage a background in sales, preferably phone sales, to identify upselling and cross-selling opportunities

Handle sensitive and confidential customer information with the utmost care and discretion

Utilize strong computer skills, including proficiency in Microsoft Office applications and web-based tools

Exhibit excellent written and verbal communication skills to convey information clearly and persuasively

Work effectively both independently and as part of a team, contributing to a high-level output that aligns with company goals

Demonstrate dependability, follow instructions diligently, and take full responsibility for your actions

Apply critical thinking skills to manage challenging customer situations, responding promptly to their needs and actively seeking feedback for service improvement

Be ready to tackle any tasks deemed necessary by management, showing flexibility and adaptability

Provide precise, clear, timely, and effective communication regarding our properties, services, and processes

Ensure accurate and prompt responses to customer emails or voicemails left for the team

Generate daily revenue reports using Excel to help the company make informed decisions

Uphold and enhance quality results by adhering to company standards and guidelines

Maintain communication equipment by reporting any issues promptly, whether related to calls, phone equipment, headsets, printers, or other relevant technology

Qualification

Sales experienceMicrosoft Office proficiencyCommunication skillsInterpersonal skillsMultitasking abilityProblem-solving skillsTeam collaborationSelf-motivation

Required

2 or more years of experience in sales

Strong communication and interpersonal skills

Ability to manage multiple tasks and priorities in a fast-paced environment

Proficiency in Microsoft Office applications and web-based tools

Self-motivated and able to work independently or as part of a team

High School Diploma or Equivalent

Benefits

401(k) matching

Health, dental, and vision insurance

Paid time off

On-the-job training

Referral program

Flexible schedule

Company

Prime Storage

Prime Storage is a storage facility provider company offering simple, affordable, and local self-storage services across the United States. It is a sub-organization of Prime Group Holdings.

Founded in 2017

Saratoga Springs, New York, USA

201-500 employees