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MGM Resorts International · 19 hours ago

Ticket Office Representative - MassMutual Center

Springfield, Massachusetts Metropolitan Area

Part-time

Onsite

New Grad, Entry Level

$15.45/hr - $15.45/hr

0+ years exp

MGM Resorts International is a leader in the entertainment industry, seeking enthusiastic individuals to join their team. The Ticket Office Representative will provide exceptional guest service, handle ticket sales, and ensure a memorable experience for guests at the MassMutual Center.

GamblingHospitalityResorts

Responsibilities

Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests

Perform ticket verification prior to entry into exhibit and events

Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services

Resolve guest complaints within the scope of authority

Utilize and balance a cash drawer and ticket sales with various tender types

Interpret and operate numerous computer and ticketing systems with accuracy

Answer multi-line telephones using proper etiquette

Qualification

Customer serviceCash handlingTicketing experienceMulti-line telephone etiquetteBilingual (English/Spanish)

Required

Customer service oriented

Ability to sell tickets, upsell, cross sell and process ticket orders

Perform ticket verification prior to entry into exhibit and events

Provide educated answers to guest questions

Resolve guest complaints within the scope of authority

Utilize and balance a cash drawer and ticket sales with various tender types

Interpret and operate numerous computer and ticketing systems with accuracy

Answer multi-line telephones using proper etiquette

Preferred

6+ Months of prior relevant customer service and cash handling

Ticketing experience

Willing to work ON CALL as scheduling is based on scheduled events held

Must be able flexible to work various shifts including days, nights, weekends and holidays

Bilingual in English/Spanish, American Sign Language, or English/Russian

Benefits

Free meals in our employee dining room.

Free parking on and off shift.

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans.