Alpha Consulting Corp. ยท 2 weeks ago
Scheduler - Sr. Customer Service Rep
Alhambra, CA
Full-time
Hybrid
Entry, Mid Level
$20/hr - $21.99/hr
2+ years expAlpha Consulting Corp. is seeking a Scheduler - Sr. Customer Service Rep. This role serves as the primary point of contact for patient access to medical centers, managing communications and scheduling appointments while ensuring data integrity.
ConsultingPharmaceuticalStaffing Agency
Responsibilities
Serves as the primary point of contact for access to USC academic medical centers and USC Health Sciences Campus
Answers, screens and directs incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system
Responds to basic inquiries and refers other inquiries to appropriate medical personnel
Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems
Schedules and confirms initial and follow-up medical appointments, registers patients, including verifying insurance coverage, and advises patients of any estimated financial responsibility
Performs data entry, ensures data integrity, and reconciles as needed
Qualification
Required
High School Diploma
Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment
Demonstrated interpersonal skills
Ability to multitask
Excellent verbal and written communication skills
Preferred
Vocational certificates in healthcare preferred: appointment scheduling, registration, insurance verification, and medical assistant
Associate or bachelor's degree in healthcare, business or operations field strongly preferred
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase