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Hub Group · 1 day ago

Account Management Specialist

Memphis, TN

Full-time

Onsite

New Grad, Entry Level

Hub Group is a transportation company seeking an Account Management Specialist to develop proactive relationships with customer accounts. The role involves managing customer accounts, resolving issues, and providing innovative solutions to ensure optimal service and cost efficiency.

LogisticsRailroadTransportation

Responsibilities

Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions

Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges

Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems

Offer alternative transportation solutions as necessary by analyzing internal and external account metrics

Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP)

Communicate with shipper and consignee contacts regarding exception notification and problem resolution

Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools

Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner

Duties, responsibilities and activities may be assigned or changed from time to time

Qualification

Transportation industry experienceEDI processesMicrosoft Office proficiencyLogistics knowledgeCommunication skillsAttention to detailOrganizational skillsCustomer focused