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Aegon · 1 day ago

Intermediate Operational Support Analyst

United States

Full-time

Remote

Mid Level

$50K/yr - $60K/yr

3+ years exp

Aegon is a company focused on providing services in the life and annuity business. They are seeking an Intermediate Operational Support Analyst to provide high-level support through project work, research, issue resolution, and process improvement.

Asset ManagementAuto InsuranceFinanceHealth InsuranceInsuranceLife InsuranceRetirement

Responsibilities

Participate in or facilitate projects that connect one or more functional areas; assist in research and analysis, project documentation, creation and/or review of procedures, and training to trainers and/or end users as needed

Manage project milestones to ensure team adherence and timely completion of project deliverables

Report and document deficiencies, inconsistencies, and/or improvement opportunities in procedures which affect quality or create potential problem situations. Identify and work with Training and management on resolutions; communicate updates

Perform troubleshooting on service work related to escalated situations, unique situations, etc. Report to Issue Tracker as appropriate

Identify and communicate business requirements to internal partners

Participate in user acceptance testing (UAT) planning and review test cases with internal partners

Partner with other business groups to assist with various requests, audits data/sample pulls and compilation of required files

Help others develop subject matter expertise in operational functions, including outsourced partners

Participate in department initiatives

Qualification

Financial services experienceLifeAnnuity operationsBusiness analysis skillsMS Office proficiencyAnalytical skillsOrganizational skillsProblem solving skillsAttention to detailInterpersonal skillsCollaboration skills