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Planet Home Lending, LLC · 3 days ago

Escrow Team Lead

Irving, TX, USA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Planet Home Lending, LLC is a recognized Top Mortgage Employer, seeking an Escrow Team Lead responsible for managing complex tasks within the Escrow Department. This role includes ensuring compliance with guidelines, managing training for Escrow Specialists, and resolving escalated issues.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Tracks and completes tasks associated with escalated issues in a timely manner. Responds to escalated inquiries and customer service requests related to the escrow processes. Handles more complex items, performing research, resolving issues and communicating with internal/external clients when needed

Monitors all aspects of the escrow process to ensure compliance with all guidelines; Ensures the workflow/priorities are communicated daily to the team. Serves as lead for audit exceptions research and resolution

Completes necessary audits to ensure transfers, open items and tasks are processed timely and accurately; prepares reports for management

Ensures department processes are streamlined to accomplish assigned objectives. Assists with project implementation and department procedures

Manages training of escrow specialists including new hires, training of new processes and re-training for performance issues

Provides management with feedback to assist with employee skill reviews and performance reviews

Monitors vendor performance to ensure compliance with business rules and provides reviews to management monthly

Miscellaneous duties as assigned

Qualification

Loan servicing experienceLeadership skillsMicrosoft Windows applicationsCommunicationProblem solvingAnalytical skillsMulti-taskingOrganizational skillsTime managementDetail oriented