Ford Motor Company · 1 day ago
Specialist, CRM Data Integration
Dearborn, MI
Full-time
Hybrid
Mid Level
3+ years expFord Motor Company is seeking a proactive and detail-oriented CRM Integration Specialist to enhance their foundational CRM capabilities. The role involves supporting CRM technology implementation, executing integration tasks, and collaborating with legal and privacy teams to ensure compliance, all while aiming for a seamless customer experience.
AutomotiveAutonomous VehiclesManufacturingTransportation
No H1B
Responsibilities
Support the implementation of the CRM integration roadmap by executing defined tasks related to data flow, system connectivity, and functionality
Assist in gathering, documenting, and clarifying business and technical requirements for CRM integrations and system enhancements
Support the configuration, testing, and deployment of core CRM platforms, particularly Salesforce Marketing Cloud and Salesforce Data Cloud, ensuring they meet specified integration requirements
Contribute to CRM data enablement efforts, including data mapping, transformation, and validation, to ensure data quality and usability for downstream processes
Collaborate with Legal and Privacy teams to understand and apply data privacy principles (e.g., GDPR, CCPA) and compliance requirements within CRM integration projects.Assist in the discovery and completion of Privacy Impact Assessments (PIA)
Execute defined data integration tasks, provide first-level troubleshooting and support for data integration issues, collaborating with cross functional API and data platform technical teams
Work within established project plans and Agile frameworks to support the delivery of CRM integration initiatives, tracking progress and reporting on assigned tasks
Actively participate in Agile ceremonies (e.g., daily stand-ups, sprint planning, retrospectives) and contribute to continuous improvement within the team
Collaborate effectively with IT, Data Science, Marketing, Sales, and external vendors to ensure clear communication and successful data integration outcomes
Assist in monitoring the performance of CRM integrations and data flows, identifying potential issues and reporting on key metrics
Qualification
Required
Practical experience (3+ years) in a CRM integration, support, or related technical role, preferably within a large organization
Ability to understand and interpret business and technical requirements for CRM systems and integrations
Strong working knowledge of enterprise CRM platforms, particularly Salesforce Marketing Cloud and a foundational understanding of Salesforce Data Cloud (CDP) capabilities
Basic understanding of data management principles, data mapping, and data flow within integrated systems
Awareness of data privacy regulations (e.g., GDPR, CCPA) and a willingness to learn and apply compliance requirements in technical solutions
Familiarity with integration concepts, such as APIs, data exchange formats (e.g., JSON, XML), and basic troubleshooting of system connections
Proficiency with common project management tools (e.g., Jira, Asana, Microsoft Project) for task tracking and collaboration
Working knowledge and practical experience operating within Agile frameworks (e.g., Scrum, Kanban)
Ability to work effectively in a team environment, communicate technical information clearly, and build collaborative relationships
Strong analytical and problem-solving skills, with an ability to identify and resolve integration-related issues
Preferred
Bachelor's degree in Computer Science, Information Systems, Marketing Technology, or a related field
Relevant Salesforce certifications (e.g., Salesforce Certified Administrator, Marketing Cloud Email Specialist, or Platform App Builder)
Experience with specific integration platforms or middleware
Familiarity with the automotive industry or complex consumer-facing businesses is a plus
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Motor Company
We don't just make history -- we make the future.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$16.23BKey Investors
US Department of EnergySoros Fund Management
2025-07-29Post Ipo Debt· $3B
2023-08-17Post Ipo Debt· $4B
2023-06-22Debt Financing· $9.2B
Leadership Team
James Farley
Chief Executive Officer
Efrat Barit
COO
Recent News
Company data provided by crunchbase