LEED ELECTRIC, INC. · 20 hours ago
IT Helpdesk Technician
Santa Fe Springs, California, United States
Full-time
Onsite
Entry, Mid Level
$31/hr - $40/hr
1+ years expLEED Electric, Inc. is a company dedicated to providing electrical services, and they are seeking an IT Helpdesk Technician to ensure the operational integrity and availability of the IT Helpdesk. The role involves providing support for desktop and laptop computers, IT infrastructure, and resolving user problems while maintaining a high level of customer satisfaction.
AerospaceConstructionPower Grid
Responsibilities
Provide helpdesk support to internal and external customers, onsite and remote
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Represent the Company with professionalism and integrity while helping to advance our company mission
Must be available to work onsite when requested
Must be able to handle multiple phone calls and have excellent communication skills
Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other resources when necessary to resolve incidents that are beyond the scope of their ability or responsibility; follows up to make sure problems have been resolved
Manage, install and deploy desktops, laptops, peripherals and software, with both onsite and remote staff
Troubleshoot, analyze and provide support for all client hardware and software issues
Document and maintain inventory of all IT assets and maintenance agreements
Daily check of all system back-ups and perform restores when needed
Manage user accounts, e-mail accounts and file share permissions
Manage anti-virus and anti-spam solutions
Assists and train users as required
Requires a thorough knowledge of computer networking essentials
Helpdesk/desktop support for employees
Qualification
Required
1-3 years of experience in IT or related experience
Bachelor's Degree in one of the following areas: Computer Science, Information Technology, Information Systems, and Software Engineering preferred
Cisco certification
CompTIA A+ certification
CompTIA Network certification
ITIL Foundation certification
3+ years' experience with Windows 10, 11
3+ years' experience with Microsoft Office 365
Experience with Anti-virus/Anti-spam solutions
Experience with Windows Server
Working knowledge of TCP/IP and OSI reference model
Preferred
Active Directory GPO
SCCM
Company
LEED ELECTRIC, INC.
Leed Electric Inc. is an experienced and highly recommended full-service electrical, control & instrumentation contractor.
51-200 employees
H1B Sponsorship
LEED ELECTRIC, INC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-03-05Acquired
Leadership Team
S.A. Jamali-Dinan
Chief Executive Officer
Company data provided by crunchbase