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By Light Professional IT Services · 22 hours ago

Technical Writer

United States

Full-time

Remote

Entry Level

1+ years exp

By Light Professional IT Services is a company that supports defense, civilian, and commercial IT customers worldwide. The Technical Writer role involves providing technical editing and document creation support for current and future technical operations, including managing a document repository and creating various technical documents.

GovernmentInformation ServicesInformation Technology

No H1B

Security Clearance Required

Responsibilities

Develop, manage and maintain the central document repository on SharePoint

Develop, maintain and technically edit a variety of documents, including standard operating procedures (SOPs), user guides and training materials, work instructions, technical manuals, process flow charts, configuration guides, and system requirements documents

Organize and assimilate technical material and data according to set standards regarding order, clarity, conciseness, style and terminology

Maintain electronic files, databases and electronic tracking records of all revised, archived and newly published documents

Edit, standardize and revise material prepared by others in an organized and technically understandable manner

Review published materials and recommend and implement revisions or changes in scope, format and content

Establish and standardize the methods of publication and/or reproduction

Select and/or create photographs, drawings, graphics, sketches, diagrams, and charts to illustrate and enhance revised and newly published material

Study technical drawings, statistical analyses, and operating procedures to enhance clarity and assure accuracy of weekly, monthly, and other programmatic reports

Follow, track and observe ongoing developmental and experimental customer support activities to determine the best course-of-action (COA) regarding operating procedures, work instructions, user guides and training materials

Analyze developments in specific 'customer directed' IT areas utilizing Customer Support Packages (CSP) to determine the need for revisions in previously published materials and the development of new material

Review hardware manufacturer user guides, trade catalogs, drawings and other data relative to the maintenance and service of equipment

Provide specific analyst documentation to support the highest level of customer service

Qualification

Microsoft OfficeTechnical WritingMicrosoft SharePointProofreadingIT DocumentationWritten CommunicationOral CommunicationAttention to DetailTime Management