TransCen, Inc. · 1 day ago
Ticket To Work Coordinator
United States
Full-time
Remote
Mid Level
3+ years expTransCen, Inc. is a national nonprofit dedicated to advancing meaningful work and community inclusion for people with disabilities. They are seeking a Ticket to Work Program Coordinator to lead the operations of their Employment Network, ensuring compliance with SSA regulations and providing high-quality support to beneficiaries.
Career PlanningEducationEmployment
Hiring Manager
Jen Fuller
Responsibilities
Lead the full TTW workflow: outreach, intake, eligibility verification, Ticket assignment, IWP development, service coordination, and milestone/outcome tracking
Ensure compliance with SSA TTW regulations, documentation standards, PII/PHI safeguards, and audit readiness
Use the Ticket Portal/Provider Portal to manage assignments, update IWPs, submit and track Milestone/Outcome claims (including ePay), and reconcile payments
Coordinate benefits planning supports (internally or through WIPA partners) so beneficiaries clearly understand work incentives and the impact of earnings on SSDI/SSI
Translate complex SSA rules (Trial Work Period, EPE, IRWEs, subsidies, 1619(b), etc.) into practical guidance for staff and participants
Stay current on SSA and TTW policy changes and turn updates into clear procedures and staff guidance
Partner closely with employment consultants and job developers to align services with IWPs and verify monthly progress
Train and support staff on TTW processes, documentation standards, data security, and best practices
Build and maintain referral pipelines with VR agencies, AJCs/workforce boards, CBOs, healthcare providers, and other partners
Track and analyze key performance indicators: Ticket assignments, Timely Progress, Milestone/Outcome claims, job starts, retention (3/6/12 months), and earnings benchmarks
Produce clear monthly and quarterly performance reports and dashboards
Conduct file reviews, monitor quality, and lead continuous improvement efforts
Support EN budgeting and revenue forecasting; collaborate with finance on reconciliation and audits
Represent TransCen’s EN at outreach events, trainings, and webinars; support compliant outreach materials
Qualification
Required
Bachelor's degree in rehabilitation, social services, business, public administration, or a related field
3+ years of experience in workforce development, VR, disability employment, benefits counseling, or case management
Strong working knowledge of SSA programs (SSDI/SSI) and work incentives, including Trial Work Period, EPE, IRWEs/subsidies, and 1619(b)
Understanding of the Ticket to Work Milestone/Outcome payment structure and EN performance metrics
Experience with the Ticket Portal/ePay and SSA documentation standards (audit/compliance experience a plus)
Familiarity with WIPA/benefits counseling; CWIC certification or willingness to obtain it preferred
Comfort with CRM or case management systems and strong data hygiene and reporting skills
Excellent communication and training skills, with a service-oriented mindset
Commitment to equity, accessibility, confidentiality, and ethical practice
Preferred
Familiarity with WIPA/benefits counseling; CWIC certification or willingness to obtain it preferred
Benefits
Flexible schedule
Supportive, collaborative team
Company
TransCen, Inc.
TransCen, Inc. is a non-profit 501(c)3 organization dedicated to improving educational and employment outcomes for people with disabilities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Sean Roy
Chief Training and Innovation Officer
Company data provided by crunchbase