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Aston Carter · 1 day ago

Administrative Support

Enfield, CT

Contract

Onsite

Entry Level

$21/hr - $21/hr

1+ years exp

Aston Carter provides world-class corporate talent solutions, and they are seeking a Customer Service Representative to handle customer inquiries and complaints. The role involves answering phone calls, providing service information, resolving issues, and maintaining customer satisfaction in an office environment.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Answer phone calls and respond to customer requests

Provide customers with service information

Identify, research, and resolve customer issues using computer systems

Follow up on customer inquiries not immediately resolved

Research billing issues

Research on misapplied payments

Transfer customer calls to the appropriate staff

Complete call logs and reports

Sell services and place customer orders on the computer system

Recognize documents and alert supervisors to trends in customer calls

Recommend process improvements

Provide training for newer customer service employees

Maintain reasonable, regular, punctual attendance in line with company policies

Adapt to changing duties as required based on business needs

Qualification

Typing proficiencyData entry proficiencyExcelWordOutlookCommunication skillsMultitaskingHighly organizedCustomer service softwareOffice experienceCustomer service experienceDetail-oriented