Amber Interior Design ยท 2 days ago
IT Specialist
Calabasas, CA, US
Full-time
Onsite
Mid Level
$60K/yr - $70K/yr
4+ years expShoppe Amber Interiors is seeking a hands-on, solutions-oriented IT Specialist to support their growing, multi-location organization. This role is critical for ensuring reliable, secure, and well-maintained technology across various environments, providing day-to-day IT support while also improving systems and processes.
Architecture & Planning
Responsibilities
Provide daily on-site IT support at Calabasas HQ, with scheduled and as-needed visits to Warehouse and Retail locations
Troubleshoot hardware, software, network, and connectivity issues for macOS and Windows users
Support POS systems, printers, scanners, mobile devices, and retail technology
Respond to IT tickets, walk-ups, and urgent issues with high-level service and follow-through
Manage IT equipment inventory (laptops, monitors, peripherals, mobile devices)
Prepare and deploy IT equipment for new hires (imaging, setup, access)
Wipe, reset, and recover equipment during employee offboarding
Coordinate repairs, replacements, and warranty claims as needed
Manage user accounts, permissions, and access across systems (Google Workspace, Slack, ADP, POS, etc.)
Assist with system support and user access related to NetSuite and Shopify, including basic troubleshooting and coordination with internal teams or external partners
Support onboarding and offboarding workflows in partnership with the People Team
Maintain security best practices related to access control and device management
Assist with basic network troubleshooting (Wi-Fi, routers, switches, VPN)
Support office moves, desk setups, and new location openings from an IT perspective
Coordinate with external IT vendors and service providers as needed
Assist with light office management support as needed, including technology-related coordination with facilities and operations
Help with desk setups, conference room functionality, and general workplace tech readiness
Partner with the People Team to ensure offices are functional, organized, and well-supported
Create and maintain IT documentation, SOPs, and troubleshooting guides
Identify opportunities to improve IT workflows, tools, and user experience
Support IT audits and compliance needs as required
Qualification
Required
4+ years of hands-on IT support experience in an on-site or multi-location environment
Strong working knowledge of macOS (primary) and Windows
Experience supporting cloud-based business systems such as productivity/collaboration tools (Google Workspace, Microsoft 365), communication platforms, and enterprise applications (ERP, e-commerce platforms)
Familiarity with device management tools (MDM), ticketing systems, and asset tracking
Basic understanding of networking concepts and troubleshooting
Comfortable supporting Warehouse and Retail environments
Familiarity with security best practices and device compliance
Highly responsive, service-oriented, and patient
Strong problem-solving and troubleshooting skills
Organized, detail-oriented, and able to manage multiple priorities
Clear communicator who can support both technical and non-technical users
Comfortable being physically present, visible, and proactive on-site
Company
Amber Interior Design
AMBER INTERIOR DESIGN Amber Interiors is a full-service design firm offering ground-up build, full-scale renovation, and comprehensive furnishing and decor services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase