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Gallery Residential · 22 hours ago

Regional Service Director

Richmond, VA

Full-time

Onsite

Director/Executive

7+ years exp

Gallery Residential is seeking a Regional Service Director (RSD) who will oversee maintenance, service, and capital execution across a regional portfolio of multifamily communities. This senior operations leader will provide direct leadership to various service directors and managers, ensuring the execution of maintenance standards and resident satisfaction.

Property ManagementResidential

Responsibilities

Provide regional oversight for all service and maintenance operations across assigned portfolio

Lead, coach, and develop Senior Service Directors and Service Directors

Establish clear performance expectations, accountability, and follow-through

Conduct regular site visits, audits, and operational reviews

Support new acquisitions, lease-ups, and transitions as needed

Ensure consistent execution of preventive maintenance programs

Oversee service request management, turn times, and quality control

Drive standardization of processes, tools, and reporting across communities

Address chronic maintenance issues and implement long-term solutions

Promote a culture of safety, compliance, and professionalism

Partner with Asset Management on annual budgets, forecasts, and variance reviews

Oversee execution of capital projects and value-add initiatives within scope

Assist with bid reviews, scope development, and vendor selection

Monitor maintenance spend, contracts, and service agreements

Identify opportunities for cost savings and operational efficiencies

Develop succession plans for key service roles

Support onboarding and training of new Service Directors and team members

Lead regional training initiatives and best-practice sharing

Partner with HR on recruiting, performance management, and corrective action

Champion leadership development and career progression within service teams

Manage regional vendor relationships and performance

Ensure contract compliance, insurance requirements, and service standards

Support negotiation of pricing, scopes, and regional agreements

Resolve vendor issues and escalate as needed

Ensure compliance with OSHA, Fair Housing, local codes, and company policies

Oversee inspections, life-safety systems, and regulatory requirements

Reduce operational risk through proactive planning and documentation

Support insurance, warranty, and claim-related matters

Qualification

Multifamily maintenance leadershipBuilding systems knowledgeBudget managementVendor managementProperty management softwareChange managementLeadership skillsCommunication skillsOrganizational skillsDecision-making skillsProblem-solving skillsCross-functional collaboration