Vantage Point Consulting Inc. · 5 days ago
Collaboration Engineer (System Admin L3)
Cincinnati, OH
Full-time
Onsite
Senior LevelVantage Point Consulting Inc. is a company focused on Digital Workplace Technology, and they are seeking a System Administrator – L3 specializing in collaboration platforms. This role involves overseeing the stability and continuous improvement of collaboration services, acting as a technical leader and escalation point for complex issues, and managing various collaboration tools and technologies.
ConsultingRecruitingStaffing Agency
Responsibilities
Own the operational stability and performance of DWT collaboration platforms, tools, and services including email, messaging, meetings, and document management
Manage and support a complex collaboration ecosystem integrated with endpoint, mobility, security, identity, authentication, and internal operational systems
Perform monitoring, maintenance, and lifecycle management across all Client's collaboration services
Act as the L3 technical escalation point for complex incidents, service requests, and advanced troubleshooting across collaboration platforms and integrated systems
Lead technical resolution during critical incidents and crisis management scenarios
Partner with Service Desk and L2 teams to ensure timely and effective issue resolution
Own and administer collaboration platforms and tools including:
Microsoft 365 Admin Portal
Microsoft Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Box Online
Identity and delegated administration tools
Spam and email security solutions
Microsoft PowerShell for automated administration
Support and execute migration of on-premises email users to Exchange Online
Partner with the Separation Management Office to ensure seamless user transitions to the Client's collaboration platform
Partner with internal teams to design and integrate platform monitoring and alerting solutions
Identify and implement automation opportunities to enable self-service and reduce manual operational effort
Align with the DWT Software Automation team to identify, prioritize, track, and periodically review automation initiatives
Engage with Microsoft and Box premier support teams to coordinate issue resolution and recommend service enhancements
Perform change management activities in coordination with the Change Management team
Initiate and support new technology pilots and programs to ensure operational readiness for go-live
Work with Cyber Security teams to identify vulnerabilities and perform security patching on managed servers and collaboration infrastructure
Enforce least-privilege access policies for administrative access via SAPM/PAM
Implement governance for granting, reviewing, and revoking access with complete documentation
Support Digital Forensics investigations, including data exports and system snapshots as required
Own and maintain documentation including platform architecture, SOPs, configurations, asset inventory, and BCP
Prepare and maintain end-user support documentation and knowledge articles
Identify and automate custom operational and business reporting; ensure tracking and periodic review
Ensure SLA adherence and facilitate metrics and performance reporting
Engage with Enterprise Architecture, Product Management, and business stakeholders to review, test, and implement NPI requests
Ensure support teams are trained on existing, new, and upcoming services and releases
Drive continuous improvement in customer satisfaction using lean methodologies
Reduce ticket volumes and improve end-user experience through self-service enablement, shift-left strategies, and simplified support models
Qualification
Required
Admin and Support Exp
OneDrive and SharePoint Administration and support
OneDrive tenant-to-tenant migrations
Company
Vantage Point Consulting Inc.
Established in 2009, Vantage Point Consulting has provided Staffing and Software Solutions to the US market.
Founded in 2009
51-200 employees
H1B Sponsorship
Vantage Point Consulting Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (12)
2022 (6)
2021 (9)
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase