Apply on Employer Site

TELUS Digital · 18 hours ago

Senior Manager, Delivery - Adobe

Boston, MA

Full-time

Hybrid

Senior Level, Lead/Staff

$160K/yr - $216K/yr

10+ years exp

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. They are seeking a Senior Manager, Delivery to partner with Fortune 500 clients in managing complex digital transformation programs centered on Adobe Experience Manager, ensuring seamless omnichannel digital experiences.

AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing

Responsibilities

Drive product and program development by leading the creation of enterprise-level digital experiences, including responsive web solutions, mobile applications, and marketing automation systems, with a primary focus on global, multi-site AEM implementations

Serve as the lead authority for programs centered on Adobe Experience Manager (AEM), ensuring implementations are architected to leverage the full power of the platform following Adobe best practices and enterprise architecture standards

Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives

Create, guide, and communicate the holistic project plan and goals to create cross-functional alignment and drive convergent implementation across all teams (internal, client, and third-party vendors), managing the interdependencies of global rollouts, platform migrations, and third-party integrations

Drive account growth through strategic stakeholder management and partner relationship development, proactively identifying expansion opportunities, and contributing to quarterly strategic account planning

Apply appropriate project management frameworks (Agile, Scrum, SAFe, etc.) flexibly to suit the customer and product in changing environments

Qualification

Adobe Experience ManagerDigital transformation programsProject management frameworksAdobe technology stackContent management systemsSoftware project managementStakeholder managementEmpathy in managementExpert communication skillsRelationship buildingFacilitation skillsCollaboration mindset

Required

10+ years of software industry experience in a client services or consulting environment, serving as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master

Proven experience leading Fortune 500-level digital programs from discovery and strategy through UX/UI design, implementation, and deployment, with a specific focus on large-scale, enterprise AEM implementation projects (multi-site, multi-language, and high-integration environments)

A foundational understanding of the entire Adobe technology stack, with the ability to speak to how AEM interacts with data, personalization, and work management tools (e.g., AEP, Target, and Workfront)

Experience with content management, digital asset management (DAM), and customer journey optimization within enterprise environments, combined with software project management acumen and a mindset of motivating clients and third-party counterparts to be collaborative partners

Demonstrated empathy and confidence in managing software projects with complex scope and multiple external/client executive stakeholders, including change management for enterprise implementations

Expert communication and facilitation skills used to regularly run workshops and structured meetings that align client stakeholder groups on enterprise business goals and digital strategy

Proven track record of building effective relationships and influencing client stakeholders through subject matter expertise, industry insights, and emerging trends

Preferred

Previous experience as a Delivery leader within a major global technology consultancy or a specialized Adobe Partner agency

In-depth knowledge or implementation experience with the broader Adobe stack, specifically Adobe Experience Platform (AEP), Adobe Target, Adobe Analytics/CJA, or Adobe Workfront

Familiarity with marketing automation and customer engagement platforms outside of the Adobe ecosystem, such as Salesforce Marketing Cloud or Braze

Experience with other enterprise content management systems (CMS), such as Sitecore or Drupal

Active Adobe Certified Expert (ACE) designations, such as Adobe Experience Manager Business Practitioner

Industry-standard delivery certifications such as PMP, CSM, CSPO, or SAFe Agilist (SA)

Familiarity with modern front-end architectures that often interface with AEM, such as Single Page Applications (SPA), Headless/Decoupled CMS setups, or Server-Side Rendering (SSR)