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DOCUmation · 20 hours ago

On-Site Lead

San Antonio, Texas, United States

Full-time

Onsite

Senior Level

5+ years exp

DOCUmation is a company focused on providing exceptional service and support in facilities management, particularly in print and scan solutions. The On-Site Lead will be responsible for managing customer requests, overseeing installations, and providing operator training while collaborating closely with clients and internal teams.

Cyber SecurityPrintingSoftware

Growth Opportunities

Responsibilities

Monitor incoming customer help desk tickets and delegate to appropriate team members

Manage toner and parts delivery to onsite storage and technicians

Work closely with courier to ensure daily deliveries occur in a timely manner

Manage all customer requests for new equipment

Manage all customer requests for equipment moves

Assist customer with printer server management

Create service calls for service team as needed for support

Provide weekly and monthly reports to Customer and Documation management

Qualification

Ricoh print solutionsLexmark print solutionsCanon Scan solutionsZebra Label PrintersIT networkingBusiness analysisExecutive engagementTechnical aptitudePrint server managementInstallation of print driversVM dependenciesRelevant certificationsCommunication

Required

Minimum of 5 years' experience in a technical position

Demonstrated proficiency in business analysis, communication, executive engagement, technical aptitude, and a comprehensive understanding of industry trends

Extensive knowledge and hands-on experience Ricoh and Lexmark print solutions

Extensive knowledge and hands-on experience Canon Scan and Wide Format Print solutions

Extensive knowledge and hands-on experience with Zebra Label Printers

Experience with on site print servers and installation of print drivers

Strong understanding of IT networking, servers, and VM dependencies and requirements

Associates degree in a relevant field (e.g., Computer Science, Information Technology,) or equivalent practical experience