Acro Service Corp ยท 20 hours ago
Help Desk Technician
Reno, NV
Full-time
Onsite
Senior Level
$25/hr - $28/hr
5+ years expAcro Service Corp is seeking a Help Desk Technician to provide user support and technical assistance. The role involves utilizing knowledge of computer systems, operating systems, applications, and peripherals to assist users and resolve issues.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Mitra Roy
Responsibilities
Utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals to provide user support
Configuring help desk applications for change/problem management
Monitoring computer systems and peripheral devices to ensure functionality
Implementing user password security principles and practices
Applying knowledge of database principles and network domains for troubleshooting
Creating and using disk images for system restoration
Developing documentation of systems, jobs, programs, and audit documentation for completeness and accuracy
Assisting in the monitoring of program tests and reviewing computer output for errors
Restoring data from backup media
Training and leading assigned personnel in help desk operations
Qualification
Required
Graduation from high school or equivalent
Five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role
Detailed knowledge of commercially available operating systems and applications used by the agency
Detailed knowledge of help desk applications configuration as used for change/problem management
Detailed knowledge of principles and practices of a computer system and peripheral devices as needed to monitor a system
Detailed knowledge of user password security principles and practices
Working knowledge of database principles
Working knowledge of network domains and login procedures
Working knowledge of web browser capabilities and the difference between intranets and the Internet
General knowledge of at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications
General knowledge of network troubleshooting
Ability to create and use disk images
Ability to provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy
Ability to provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors
Ability to restore data from backup media
Detailed knowledge of departmental policies and procedures related to help desk support
Detailed knowledge of agency change/problem management plan
Working knowledge of hardware and software specific to an agency
Ability to train and lead assigned personnel
Ability to monitor operations in the absence of a supervisor
Company
Acro Service Corp
With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
1001-5000 employees
H1B Sponsorship
Acro Service Corp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (24)
2023 (11)
2022 (11)
2021 (12)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
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