Driven Brands Inc. · 1 day ago
Lead Collector
Charlotte, NC
Full-time
Onsite
Senior Level
5+ years expDriven Brands Inc. is North America's largest automotive services company, known for its portfolio of iconic brands. They are seeking a Credit and Collections Lead to manage daily collections activity, support collector performance, and drive timely cash recovery across their brand portfolio.
AutomotiveMarket ResearchMarketing
Responsibilities
Manage a portfolio of high-risk, high-balance, or escalated franchisee and fleet accounts
Execute outbound collection efforts via phone, email, and written correspondence
Negotiate payment arrangements, resolve disputes, and enforce credit terms in alignment with policy
Support netting, offsets, payout holds, and escalation actions as required
Serve as a subject-matter expert and day-to-day resource for collectors
Provide coaching, guidance, and best practice sharing to improve individual and team performance
Assist with onboarding and training new collectors
Function as backup for the Collections Supervisor or Manager as needed
Monitor daily collection activity, productivity, and results
Track key metrics such as DSO, CEI, aging, promise-to-pay adherence, and recovery rates
Identify risk trends and escalate concerns to leadership
Partner with Cash Application, Billing, AR, Brand Operations, and Legal to resolve account issues
Collaborate with Field Leadership on chronic delinquency and franchisee engagement
Support compliance with franchise agreements and credit policies
Manage escalations beyond team capability, resolving issues effectively and escalating to management as appropriate. As well as to management for specific issues, such as Returns, Past Dues, Self-Pay vs. Draft, and Payment Plans
Qualification
Required
5 to 7 years' experience in a B2B Credit and Collections environment
Applied knowledge of credit and collections processes and procedures
Proficiency in Microsoft Office Suite, including Excel (VLOOKUP, formulas, PivotTables)
Ability to prioritize multiple tasks and perform effectively in a fast-paced, deadline-driven environment
Flexibility to adapt quickly to changing priorities and learn new, complex business processes
Strong attention to detail and commitment to maintaining accuracy and process discipline
Demonstrated professional maturity, strong interpersonal and communication skills, and ability to collaborate effectively across teams
Ability to influence without authority and lead by example
Effective negotiation skills with sound judgment and decision-making ability
Preferred
Advanced Excel skills for report building and complex data analysis
Working knowledge of Oracle or similar ERP systems
Associate or bachelor's degree in business, Finance, Accounting, or related field preferred
Oracle Systems Knowledge
Prior experience in a lead, senior, or mentoring role strongly preferred
Experience in franchise, retail, automotive, or multi-brand environments preferred
Benefits
Get early access to 50% of your earned wages at any time through our myFlexPay program.
Company
Driven Brands Inc.
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
5001-10000 employees
H1B Sponsorship
Driven Brands Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (6)
2021 (3)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.14B2025-10-21Post Ipo Debt· $500M
2024-07-29Post Ipo Debt· $275M
2022-10-05Post Ipo Debt· $365M
Leadership Team
Danny Rivera
Chief Executive Officer
Mike Diamond
Chief Financial Officer (NASDAQ: DRVN)
Recent News
2025-12-22
2025-12-02
Company data provided by crunchbase