Aston Carter · 17 hours ago
Customer Service Representative
Alexandria, VA
Contract
Onsite
Entry Level
$23/hr - $25/hr
1+ years expAston Carter provides corporate talent solutions and is seeking a dedicated Customer Service Representative to manage and streamline installation processes. The role involves coordinating installation teams, ensuring timely job completion, and maintaining effective communication with customers and team members.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Coordinate installation teams with assigned jobs and ensure they have all necessary installation packets
Efficiently dispatch installation teams to job sites to ensure timely arrival
Confirm completion of all previous day's installations and collection of balances
Send out payment requests for completed installations
Maintain a schedule of incomplete installations and monitor until completion
Ensure installation teams upload jobsite pictures and complete necessary documentation
Maintain a record of callbacks to accurately assess installer wages and team performance
Participate in daily team huddles to report on installation totals and open slots
Confirm next day installations, collect deposits, and complete financing
Attempt to move forward installations to fill open slots as needed
Update HVAC Install calendar and HVAC Install Log Google Doc daily
Qualification
Required
Customer service and support experience
Ability to handle both inbound and outbound calls
Experience in scheduling appointments and service coordination (minimum 1 year required)
Preferred
Experience in HVAC, electrical, or plumbing is highly desirable
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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