Apply on Employer Site

Olly Olly · 2 weeks ago

Revenue Operations Manager, GTM Systems & Integrations

Charlotte, NC

Full-time

Onsite

Mid, Senior Level

Olly Olly is a company focused on transforming local marketing by blending technology and real-world expertise to empower small businesses across the U.S. They are seeking a Revenue Operations Manager to oversee and optimize their GTM systems, ensuring operational efficiency and effective execution of cross-functional initiatives. The role involves managing a small operations team, leading HubSpot administration, and collaborating with various departments to drive measurable business outcomes.

AdvertisingDigital MarketingSEOWeb DesignWeb Development

Responsibilities

Own the execution of cross-functional GTM initiatives end-to-end, from planning through steady-state operation

Serve as the single point of accountability for operational outcomes, not just implementation

Translate leadership direction into clear execution plans, sequencing work and making tradeoffs as needed

Proactively identify breakdowns in process, ownership, data, or execution and drive resolution

Ensure initiatives ship with defined success metrics, monitoring, and escalation paths

Design, document, and maintain clear, scalable SOPs across GTM and internal operations

Standardize workflows across teams to reduce ambiguity, errors, and operational friction

Establish and enforce operational standards, SLAs, and expectations consistently

Continuously refine processes based on performance data, feedback, and changing business needs

Own and administer core business systems, including HubSpot and related GTM tools

Oversee critical integrations across the tech stack (e.g., CRM, telephony, lead routing, contracts, billing), including native and API-based integrations

Ensure systems are reliable, usable, and aligned with real-world team workflows

Balance speed of execution with data integrity, system stability, and long-term scalability

Partner with Engineering, Product, and IT to troubleshoot issues and implement system improvements

Build and maintain operational and performance reporting for GTM and leadership teams

Ensure data accurately reflects frontline activity and rolls up into meaningful business insights

Connect day-to-day sales and customer success actions to broader revenue and performance trends

Surface risks, bottlenecks, and opportunities proactively using data and system signals

Lead and develop a small team of operations specialists and/or contractors

Prioritize and delegate work to ensure focus on highest-impact initiatives

Partner closely with Sales, Marketing, Customer Success, Product, Engineering, IT, and Revenue leadership

Act as a trusted operational partner who enables teams to execute effectively at scale

Qualification

HubSpot expertiseJira expertiseAPI-driven integrationsTelephony systems managementOperations experienceTeam managementPerformance reportingProcess designData analysisCross-functional collaboration

Required

Experience managing small teams (2–5+ direct reports)

Operations experience in fast-paced, high-volume environments supporting large sales and/or support organizations, where teams handle frequent, transactional customer interactions and serve multiple internal stakeholders with competing priorities

Expertise with HubSpot, ideally with hands-on administrative ownership

Expertise with Jira, ideally with hands-on administrative ownership

Expertise owning and maintaining critical tech stack integrations, such as digital contract software and lead routing tools

Experience integrating and managing telephony systems at scale (200+ users), including high-volume outbound/inbound dialing, as part of a broader operations stack

Hands-on experience building, troubleshooting, and scaling API-driven integrations using platforms such as Make (Integromat) and Zapier, including authentication, data mapping, error handling, and monitoring

Working knowledge of APIs and webhooks, including how data flows between systems, common integration failure modes, and how to troubleshoot issues in partnership with engineering

Preferred

Working knowledge of JavaScript concepts; hands-on experience is a plus, but at minimum the ability to partner effectively with engineering teams and understand JavaScript-based logic, constraints, and tradeoffs

Experience working with Stripe data, or partnering on Stripe integrations, including upcoming implementations related to billing, payments, subscriptions, and revenue reporting

An engineering background or formal engineering education is a plus, but not required

Experience working in a Sales Operations or Revenue Operations function, with a strong understanding of how to partner with sales leadership to use systems, process, data, and lead routing to improve sales rep performance and productivity

Experience partnering with revenue leadership and contributing to broader revenue reporting beyond HubSpot, including connecting detailed sales and customer success activities to longer-term revenue performance and business outcomes

Experience with customer segmentation and operating multiple support and service models in parallel (e.g., self-serve, pooled support, and dedicated account ownership), including understanding how systems, routing, and processes differ by segment