Ogden City Economic Development Division ยท 21 hours ago
PT - IT Help Desk Technician - Information Technologies Division
Ogden,UT,US
Full-time
Onsite
Entry Level
$14/hr - $20/hr
1+ years expOgden City Corporation is seeking a part-time IT Help Desk Technician to provide entry-level Information Technology support. The role involves setting up IT equipment, performing troubleshooting procedures, and delivering high-quality customer service to end users.
Government Administration
Responsibilities
Receives general supervision from higher level staff
To perform entry level Information Technology support activities in support of the IT Division's end user customers and to perform other customer support duties and IT functions as assigned
Ability to set up IT equipment, install and maintain hardware and software; ability to backup, restore and transfer data between various IT equipment and storage devices
Perform basic troubleshooting procedures related to IT equipment and software utilizing a systematic troubleshooting methodology
Provide high quality customer service response to the IT Division's customers coordinating the appropriate resolution of their support requests following the IT Case handling guidelines and other relevant City, Departmental, and Divisional policies, procedures, and guidelines
Operate a variety of office equipment including copiers, postage meters, facsimile machines, and computers; input and retrieve data and text; organize and maintain disk storage and filing to the level of a skilled user
Distribute or file computer print outs; perform various clerical duties in support of IT Divisional functions
Participate in routine recording keeping and documentation duties; including but not limited to physical inventory, trouble tickets and work orders, and various user management systems
Attendance and punctuality are essential functions of this position. Employee is required to work as a team and frequently meet with co-workers and supervisors; employee is required to communicate in-person with the public during office hours; and employee is required to use on-site equipment
Answer the telephone and wait on IT customers, vendors, and the public; provide information on departmental and City policies and procedures as required
Perform related duties and responsibilities as required
Qualification
Required
Equivalent to the completion of the twelfth grade with documented IT training such as A+ or similar IT training and certifications
One year of general IT help desk or hands-on IT experience, or an equivalent combination of training and experience
Work in an office and machine room/wiring closet environment; sustained posture in a seated position and prolonged periods of typing and data input, installing and repairing equipment at an electronics workbench
Methods and procedures of IT equipment, software, configurations, troubleshooting and data processing
Modern office procedures, methods, and IT equipment to the level of a skilled user/level one support technician
Basic principles of record keeping documentations and structured troubleshooting procedures
English usage, spelling, grammar, and punctuation
Operate office equipment including IT equipment to the level of a skilled user/ level one support technician
Type at a speed necessary for successful job performance
Meet schedules and timelines
Maintain records and prepare computer generated reports
Understand and follow oral and written instructions
Communicate clearly and concisely, both orally and in writing
Establish and maintain effective working and customer service relationships with those contacted in the course of work
Maintain mental capacity which allows for effective interaction and communication with others
Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following: Sitting for extended periods of time, operating assigned equipment, lifting, relocating, and installing IT equipment up to 40lbs, bending and stretching required to connect and disconnect IT equipment, reaching, bending, stretching, crawling required to install interior and exterior, ability to maintain correct postures to prevent repetitive motion injury while using keyboards and other IT equipment and terminating/punch down of IT wiring and cables
Maintain effective audio-visual discrimination and perception needed for: Making observations, communicating with others, reading, and writing, operating assigned equipment and software, safely work in machine room and wiring closet and electronic/electrical workbench environments
Successful applicant must pass background check
Driving record of successful applicant will be obtained by the HR office
Preferred
High school diploma or its equivalent preferred
Company
Ogden City Economic Development Division
The Ogden City Economic Development Division helps make the community stronger by creating and utilizing physical, financial, and social assets to generate improved and broadly shared economic well-being and increased prosperity.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase