Prosper ยท 1 day ago
Operations System Administrator
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
0+ years expProsper is a leading fintech company focused on connecting borrowers with investors. They are seeking an Operations System Administrator to manage contact center systems, optimize voice channel operations, and ensure compliance with relevant laws and policies.
Professional Training & Coaching
Responsibilities
Oversee the relationship with NICE cloud-based contact center vendor (CXone/LiveVox)
Manage dialer/IVR software upgrades and integrations with other systems
Conduct regular maintenance/updates to ensure systems are running smoothly
Vet and test the connection of CXone/LiveVox with various platforms used to service the contact center (e.g., call recording software)
Support real-time monitoring and routing practices along with communication channels in the operations centers to ensure dynamic management of service levels
Create call scripts that use smart routing and data from internal data sources to ensure minimal dials by customers to arrive at the correct Prosper department
Manage and maintain all outbound calling systems and settings
Optimize dialing lists, campaign schedules, and call routing based on business requirements
Implement and manage call recording, monitoring, and reporting functionalities
Collaborate with Legal & Compliance teams to ensure contact strategies comply with all applicable laws, regulations, and company policies including audit support
Qualification
Required
Experience managing both inbound and outbound contact center systems across multiple lines of business, including sales, service, investor, credit risk, and collections
Hands-on experience designing call and work routing strategies
Developing outbound calling campaigns
Managing performance against key KPIs
Ensuring compliance across teams and functions
Cross-functional collaboration to forecast call volumes and workflows
Support interval staffing and scheduling decisions
Oversee the relationship with NICE cloud-based contact center vendor (CXone/LiveVox)
Manage dialer/IVR software upgrades and integrations with other systems
Conduct regular maintenance/updates to ensure systems are running smoothly
Vet and test the connection of CXone/LiveVox with various platforms used to service the contact center (e.g., call recording software)
Support real-time monitoring and routing practices along with communication channels in the operations centers
Create call scripts that use smart routing and data from internal data sources
Manage and maintain all outbound calling systems and settings
Optimize dialing lists, campaign schedules, and call routing based on business requirements
Implement and manage call recording, monitoring, and reporting functionalities
Collaborate with Legal & Compliance teams to ensure contact strategies comply with all applicable laws, regulations, and company policies
Preferred
Bachelor's degree preferred
6 months+ experience as a Dialer Administrator or in a similar contact center role
Experience with NICE's CXone or LiveVox platform preferred
Work collaboratively with internal and external organizations and business partners
Multi-tasker with strong attention to detail
Strong analytical, reasoning, and reporting skills
Ability to work a flexible schedule to meet business and workgroup needs
Demonstrated success working in a fast-paced, dynamic work environment
Benefits
Flexible time off
Comprehensive health coverage
Competitive salary
Paid parental leave
Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
Udemy access
Childcare assistance
Pet insurance discounts
Legal assistance
Additional discounts
Company
Prosper
Prosper There are over four hundred of us passionate employees here at Prosper dedicated
201-500 employees
H1B Sponsorship
Prosper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase