AV/IT Support jobs in United States
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Jobs via Dice ยท 1 day ago

AV/IT Support

positionNew York, NY
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

Kforce is seeking an AV/IT Support Tech. As a Technical Support Technician, you will leverage your IT expertise and customer service skills to provide comprehensive technical support within a law firm setting, ensuring client satisfaction by resolving hardware and software issues.

Computer Software

Responsibilities

Troubleshoot and resolve hardware/software issues, ensuring smooth operations and recommending solutions
Provide on-site and remote support, desk-side training, and customer service for all IT-related issues
Support mobile devices, including enrollment in MDM and two-factor authentication
Manage support tickets per SLAs, track requests, and maintain communication until resolution
Perform proactive maintenance to prevent downtime
Apply imaging processes for desktops/laptops, including data backup and configuration
Maintain IT asset records in the Configuration Management system, including updates and off-site hardware movement
Create and maintain team documentation (checklists, equipment summaries, IS library content)
Deploy and recover IT assets for new hires and terminations; assist with lease returns, equipment relocation, and end-of-life disposal
Participate in rotational weekend and after-hours on-call support
Assist with IS projects, rollouts, and other duties as assigned

Qualification

IT certificationIT experienceMicrosoft applicationsCompTIA certificationsLaw firm experienceCritical thinkingProblem-solvingCollaboration skillsCommunication skillsOrganizational skills

Required

Associate's degree and at least one IT certification required; Bachelor's preferred
Minimum 3 years of IT experience
Adaptability to evolving technologies and firm needs
Strong collaboration and communication skills; ability to manage confidential information
Critical thinking and problem-solving in complex technical environments
Organizational excellence, attention to detail, and ability to prioritize in fast-paced settings
Broad knowledge of Microsoft applications; Ability to lift up to 50 pounds
Availability for overtime, evenings, weekends, and holidays as needed

Preferred

Microsoft or CompTIA certifications desired
Law firm experience strongly preferred

Benefits

Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave

Company

Jobs via Dice

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Current Stage
Early Stage
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