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Heartland Family Service · 20 hours ago

Administrative Support Services Specialist - Nebraska CCBHC

Omaha, Nebraska, United States

Full-time

Onsite

Entry Level

$16.51/hr - $19.69/hr

2+ years exp

Heartland Family Service is committed to building a culture that values diversity and inclusion. The Administrative Support Services Specialist will perform skilled duties requiring sound judgment and problem-solving abilities while supporting clients and staff with various administrative tasks.

AssociationCommunitiesEducationHealth CareNon Profit

Responsibilities

Refers callers and clients to appropriate HFS program, advises them of HFS policies and procedures, and assists with crisis intervention and resource assistance

Manages client health record and files, include uploading files, transfers, and requests for information

Schedules client appointments within Nebraska Behavioral Health and Psychiatric Services checks clients in to their appointments

Takes client insurance or payment information, completes the pre-authorization process, advises on and manages sliding fee scale paperwork, and takes client payments

Conducts client appointment reminder calls

Performs reception duties, accurately taking messages, giving appropriate directions to clients and general public, assists visitors, clients and staff in processing their inquiries, and responds to all fax, email, and voicemail inquiries

Performs secretarial and support staff duties and responsibilities which include but are not limited to typing, filing, and support for non-behavioral health programs

Is punctual and dependable. Maintains clean and organized reception area and performs opening and/or closing duties

Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency

Cooperates and collaborates with program area staff, volunteers, and other agency staff

Abides by all specific program and agency procedures, policies, and requirements

Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media

Responsible for grant data entry and coordination with external and internal staff

Creates, maintains and shares as appropriate a dynamic self-care plan

Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts

Essential functions of this job are to be performed on company physical work site