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Swift Transportation · 1 day ago

On-Site Leader

Gastonia, NC

Full-time

Onsite

Entry, Mid Level

$67K/yr - $92K/yr

2+ years exp

Swift Transportation is the largest truckload carrier in America with a strong emphasis on culture and growth opportunities. The On-Site Leader will coordinate and implement systems to maximize asset utilization while leading operations at customer facilities and enhancing customer relationships.

Transportation

Responsibilities

Lead on-site operations at the customer facility; perform Planning, Driver Management and/or Customer Service functions

Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and solid relationships to enhance growth

Maintain an understanding of and demonstrate customer service processes; communicate daily with responsible Swift planning centers to ensure customer commitments are being met

Assist in collecting and maintaining current customer information in the system

Work with all Swift internal departments to resolve customer or company issues when necessary

Learn customer's in-house processes and systems to better facilitate on-site operations and increase efficiency; educate customer on Swift and transportation operations

Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers

Generate appropriate reports regarding service, including but not limited to OS&D, accessorial, etc, and assist in evaluating cost factors associated with business

Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Perform any other responsibilities as required by leadership or customer

Qualification

Customer service experiencePlanning experienceDriver management experienceTransportation experienceWork under stressProactiveEfficientBachelor's degreeCommunication skills