Apply on Employer Site

LURIN · 5 days ago

Community Director

Pensacola, FL

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

LURIN is seeking a Community Director to oversee the financial, administrative, sales, marketing, and maintenance operations of the community. This role emphasizes customer service, team leadership, and operational excellence to ensure the community’s success.

Real Estate

Responsibilities

Recruit, hire, train, mentor, and supervise onsite staff to achieve property goals and performance standards

Conduct training, coaching, and performance reviews, including disciplinary actions as needed

Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff

Prioritize and oversee daily activities, including leasing, marketing, make-ready processes, maintenance, and construction projects

Conduct property inspections with maintenance staff to identify and address safety hazards and maintenance needs

Ensure all maintenance tasks, including preventive maintenance, are completed on schedule

Supervise and approve work performed by contractors

Develop and monitor operating budgets, maintaining a budget control log

Maximize Net Operating Income (NOI) through effective cost control and revenue optimization

Collect specified rents and fees, pursue delinquent balances, and process evictions per company policy

Review financial statements and prepare variance and occupancy reports

Develop and implement monthly marketing plans to achieve budgeted occupancy levels

Create resident retention, marketing, and advertising programs

Show and lease apartments, ensuring all necessary applications and documents are completed accurately

Address resident concerns, including neighbor disputes, renewals, and maintenance issues, fostering positive relationships

Cultivate a high level of customer satisfaction and retention through excellent service and responsiveness

Ensure adherence to Fair Housing Act and company policies

Maintain accurate and organized records in property management software (e.g., OneSite)

Process invoices and ensure timely submission to corporate

Qualification

Property management experienceCertified Apartment Manager (CAM)Property management softwareBachelor’s degreeCustomer service cultureTeam-oriented attitudeOrganizational abilitiesCommunication skills