Apply on Employer Site

Ford Motor Company · 1 day ago

Field Service Engineer

San Francisco, CA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Ford Motor Company is seeking a Field Service Engineer to serve as a technical expert and trusted advisor for Ford and Lincoln dealerships. In this hands-on role, you will diagnose vehicle concerns, improve service processes, and enhance customer satisfaction while spending significant time in the field.

AutomotiveAutonomous VehiclesManufacturingTransportation

No H1B

Responsibilities

Visit assigned dealerships on a regular (approximately 30-day) cadence

Meet with the General Manager and Dealer Principal to review:

Overall health of the service department

Repeat repair trends

Fixed Right the First Time and Repeat Repair performance

Warranty compliance

Technical Training Competencies

Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction

Provide in-dealership repair assistance for properly escalated technical hotline cases

Lead diagnosis and repair strategy on “difficult to repair” vehicles through to resolution in a timely, expedited manner

Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities

Support Ford legal counsel, executive liaison, and dispute resolution teams

Perform vehicle inspections and, when needed, complete final repair attempts

Serve as a technical expert in depositions, arbitrations, and trials, representing Ford’s repair standards and technical position

Help dealerships create and maintain technician training plans that match skill levels and growth goals

Ensure technicians understand their development path and that management actively supports it

Make sure dealership leadership understands the training requirements needed to improve repair capability and technical competence

Analyze why Field Service Engineer involvement was needed on difficult-to-repair vehicles

Identify dealership process gaps that may have contributed to repair challenges

Present consultative, practical solutions to General Managers and Dealer Principals and track follow-up actions and results

Partner with service departments to improve repair processes that support appropriate Ford Motor Company warranty expenditures

Help dealerships drive better outcomes in quality, cost, and customer satisfaction

Ensure dealerships maintain a robust and complete inventory of Essential Service Tools and Equipment

Promote Ford’s technician entry, recognition, and retention programs

Coach dealership management on leveraging these programs to recruit, develop, and retain top technician talent

Qualification

Automotive dealership experienceFord Sr. Master CertificationMicrosoft 365 proficiencyAutomotive Service Excellence (ASE)Vehicle diagnosisRepairBachelor's DegreeCustomer-facing skillsTechnical trainingProblem-solving skills

Required

Bachelor's Degree

2+ years of automotive dealership diagnosis and repair experience

Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire

Valid, unrestricted driver's license

Ability to operate manual transmission vehicles

Ability and willingness to travel with overnight stays on a weekly basis

2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint)

Preferred

Bachelor's degree in an automotive related field, such as (but not limited to): Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology, Automotive Industry Management

Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel

Automotive Service Excellence (ASE) certifications in one or more of the following: A, C, E, G, H, L, T, X series

5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands

Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment

Strong professionalism and customer-facing skills, including: Service and customer interface experience, Comfort working with dealership leadership, customers, and cross-functional Ford teams