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Net Health · 20 hours ago

Physical Therapy Field Customer Success Manager (Client Management I) - REMOTE

United States

Full-time

Remote

Entry, Mid Level

$72K/yr - $90K/yr

2+ years exp

Net Health is a leading-edge SaaS company in healthcare that provides solutions to improve patient outcomes. The Field Customer Success Manager will work closely with clinicians to adopt Limber’s technology and enhance personalized care at home through Remote Therapeutic Monitoring, requiring extensive travel to partner clinics.

Health CareInformation TechnologySoftware

Responsibilities

Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships

Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions

Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools

Analyze usage metrics and develop strategic action plans to improve performance and engagement

Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements

Track visit outcomes and progress against client KPIs in a structured and organized way

Support new client go-lives and implementation initiatives in the field

Qualification

Licensed Physical TherapistOutpatient clinic experienceRemote therapeutic monitoringEHRsPassion for innovationCoachingTrainingDigital healthCommunication skillsProblem-solving skillsSelf-starter

Required

Licensed Physical Therapist or Occupational Therapist Required

Travel Requirement: Up to 80% total travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit

2 years of outpatient clinic experience required

Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role

Self-starter with the ability to work independently while remaining highly accountable

Strong problem-solving skills and ability to adapt in real time

Highly motivated by performance and commission-based earning structures

Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)

An active driver's license in good standing is required

Must have reliable access to a major airport for regional travel