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FCP Euro · 22 hours ago

Pickup Center Associate

Milford, CT

Full-time

Onsite

New Grad, Entry Level

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut, seeking a Pickup Center Associate to enhance customer experience at their Experience Center. The role involves assisting customers with sales, returns, and preparing orders for pickup while maintaining a clean workspace and ensuring accurate order management.

AutomotiveLogistics

Responsibilities

Provide exceptional service to customers by finding parts, placing orders, diagnosing problems, and answering questions about customer accounts, product returns, our Lifetime Replacement Guarantee, and other policies and procedures

Provide professional, prompt, and accurate communication in all customer interactions

Maintain a clean and orderly work space

Accurately pack and scan all pickup center orders

Transfers orders between multiple fulfillment centers, which includes driving, order picking, and loading and unloading of parts from a vehicle

Picks orders from the primary fulfillment center to fill customer orders

Maintain the appearance of the Pickup Center by accounting for all orders and paperwork, and performing general upkeep on product and marketing displays

Responsible for auditing customer orders to ensure SLA's are being met

Responsible for managing in-person orders and ensuring that inventory management system is maintained correctly

Qualification

Customer service experienceTyping proficiencyData entryBasic math skillsAutomotive knowledgeIndependenceMulti-taskingCommunication skillsTeamworkFeedback acceptance