NTT DATA North America · 23 hours ago
Business Sys. Analysis Specialist
Bala Cynwyd, PA, US
Full-time
Hybrid
Senior Level
6+ years expNTT DATA is a leading business and technology services provider, committed to accelerating client success through responsible innovation. The Senior Technical Business Analyst will be responsible for managing requirements, providing user support, and ensuring production support for actuarial jobs and applications.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Requirements Management (Gathering, Define, validate, Control)
Strong technical documentation- write Business requirements documents
Write technical design documents
User Support Interface / Initial Data Analysis
Strong communication skills
Vendor interface / Issue management
Requirements Management: Gathering requirements from TMNAS stakeholders, managing scope and use cases and obtaining governance approvals for actuarial production job changes
Production Support of the actuary production jobs and applications
Incident Management – Responding to, analyzing, and resolving Incidents in the batch and online applications that are in scope
User Support – Assisting users in the day to day activities allowing them to complete their jobs; User Support includes answering questions, addressing small research requests creating small ad hoc reports ), running manual jobs, reviewing client generated SQL code, and facilitating user needs with other departments
Problem Management – Analyzing causes of errors and performing trend analysis to determine how to prevent incidents or to correct the causes of past incidents. Perform root cause analysis for all SEV1 and SEV2 tickets Documents RCAs
Oversight to ensure team meets SLAs- response and resolution
Reports- tracks and maintains ticket details and status
Qualification
Required
6+ yrs exp as Tech BA
Requirements Management (Gathering, Define, validate, Control)
Strong technical documentation- write Business requirements documents
Write technical design documents
User Support Interface / Initial Data Analysis
Strong communication skills
Vendor interface / Issue management
Requirements Management: Gathering requirements from TMNAS stakeholders, managing scope and use cases and obtaining governance approvals for actuarial production job changes
Production Support of the actuary production jobs and applications
Incident Management – Responding to, analyzing, and resolving Incidents in the batch and online applications that are in scope
User Support – Assisting users in the day to day activities allowing them to complete their jobs; User Support includes answering questions, addressing small research requests creating small ad hoc reports, running manual jobs, reviewing client generated SQL code, and facilitating user needs with other departments
Problem Management – Analyzing causes of errors and performing trend analysis to determine how to prevent incidents or to correct the causes of past incidents. Perform root cause analysis for all SEV1 and SEV2 tickets Documents RCAs
Oversight to ensure team meets SLAs- response and resolution
Reports- tracks and maintains ticket details and status
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase