Discovery Land Company · 20 hours ago
Residence Experience Coordinator - Summer '26
YC Yellowstone Club Operations, Big Sky, MT, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $24/hr
0+ years expDiscovery Land Company is seeking a Residence Experience Coordinator for the Yellowstone Club in Big Sky, Montana, to create unforgettable experiences for Members and guests. The role involves providing outstanding guest service, ensuring the preparation of rental homes, and acting as a primary point of contact for the rental program.
Commercial Real EstateReal EstateReal Estate Investment
Responsibilities
Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Rentals & Cabins, or Human Resources immediately
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment
Being the primary point of contact for the rental program client to which they are assigned
Preparing rental residences with a critical eye to detail, ensuring cleanliness is upheld to standards of operation
Responsible for arrival preparations of rental homes and start-to-finish arrival experience, including but not limited to:
Greeting guests upon arrival
Assisting in familiarizing guests with the home and home systems
Overseeing and fulfilling special requests from Members and guests of the rental program
Coordinating with Housekeeping and Property Management teams for all rental reservations
Conversing with the Members and guests in a hospitable and professional manner
Being accessible for Member and guest needs during their visit
Maintain inventory and ensure items are in stock
Ensure standards for quality, privacy, customer service, and Club culture expectations are met
Work as a liaison between the sales department and their prospective Members to define, secure, and execute any special requests during the Member’s visits to the portfolio of homes in the Rental Program
Work closely with the Residential Shopping team in executing grocery requests to ensure completion
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position
Meet departmental productivity, organization, punctuality/attendance, and consistency standards
Maintain a positive and respectful attitude
Treat Members, guests, vendors, customers and teammates with professionalism and respect at all times
Maintain privacy of Members, guests, and facilities at all times
Maintain a clean and neat appearance at all times
Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPs
Perform work in a safe and high quality manner
Ensure workspaces are always neat and organized
Project a favorable image of Yellowstone Club at all times
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands. This includes the ability to work one night audit shift per week
Qualification
Required
High school diploma, GED or vocational training or job-related course work
6 months to 1 year of customer service or related experience
Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with Members, management, and staff
Valid US Driver's License
Proficiency in basic technology including smartphones, computers, and email
Intermediate level of experience in Microsoft Office systems
Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments
Able to write clearly and legibly
Able to perform basic math calculations
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays
Long hours may be required due to business demands
Ability to maintain a positive and respectful attitude
Treat Members, guests, vendors, customers and teammates with professionalism and respect at all times
Maintain privacy of Members, guests, and facilities at all times
Maintain a clean and neat appearance at all times
Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPs
Perform work in a safe and high quality manner
Ensure workspaces are always neat and organized
Project a favorable image of Yellowstone Club at all times
Preferred
1-2 years of hospitality experience at a hotel, private club, or other hospitality venue
Benefits
Free transportation to and from Bozeman
Complimentary shift meals
Health Benefits for all Seasonal Employees
401k eligibility and bi-weekly match
Access to onsite fitness center 24/7
Discounted Employee Housing in Big Sky or Gallatin Gateway
Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
End of season employee appreciation day and retail sale
Access to Employee Store in Bozeman
Participate in Hike, Mountain Bike, and Disc Golf Employee Days
Company
Discovery Land Company
Discovery Land Company is a real estate company specializing in luxury residential private club communities and resorts.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$17.35M2017-03-22Series Unknown· $17.35M
Leadership Team
Michelle Ngo
Chief Financial Officer
Schuyler Joyner
Partner
Recent News
2025-11-05
2025-10-16
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