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Parker Hannifin · 1 day ago

PC Support Specialist - Military Flight Control Systems - Dublin, GA

Dublin, GA

Full-time

Onsite

Mid Level

4+ years exp

Parker Hannifin is a Fortune 250 global leader in motion and control technologies, dedicated to enabling engineering breakthroughs for a better tomorrow. The PC Support Specialist will provide technical support to enhance computer user efficiency, resolving issues related to hardware and software while also offering training and documentation to users.

HardwareIndustrial ManufacturingManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Responds to telephone, voice mail, e‐mail, and in‐person requests for assistance from users experiencing problems with hardware, software, networking, or other computer related technologies by answering, evaluating, and prioritizing requests

Determines source of malfunction by interviewing users on the telephone or in person to collect information about the problem and leads user through diagnostic procedures to determine source of error. Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instructs user to perform diagnostic procedures

Analyzes functions, applications, and operations and evaluates existing and proposed solutions. Recommends applicable solutions to resolve problems, minimize "down‐time", and/or improve efficiency

Establishes PC performance by installing hardware, software, and peripheral components such as monitors, keyboards, printers, and disk drives. Installs hardware and software upgrades

Monitors network performance by performing preliminary problem isolation and determination and working with appropriate technical areas/staff to resolve problems

Teaches users on effective use of systems by answering questions, interpreting operating instructions, creating user documentation, developing training materials, and providing references. May prepare and give technical presentations on selected topics

Evaluates software and hardware by testing ease of use and applicability. Helps improve programs by notifying programmers or appropriate technical areas/staff of problems and recommending changes

Improves systems, processes, and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement

Provides updates, status, and completion information to users and team leaders by voice mail, e‐mail, or inperson communication

Recognizes and performs preliminary evaluation of ergonomics‐related issues, including workstation setup and furniture configurations, for any team members they contact

Logs and tracks calls. Maintains history records, related problem documentation and prepares standard reports

Maintains technical knowledge by attending educational workshops and reviewing technical or trade publications

Supports the team by accomplishing related results as needed. Work assignments may include cross‐functional or project team responsibilities

Qualification

PC hardware repairPC software troubleshootingNetworking knowledgeCOMPTIA Network+A+ CertificationContinuous improvementTechnical communicationTeam collaboration

Required

Trade school course completion, AA required

A+ Certification in personal computer maintenance and repair with continuing practical knowledge in the repair field

U.S. Citizenship or U.S. Permanent Resident Status REQUIRED

Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs including networks (local and wide area), office application software packages, email, and PC operating systems

Thorough skill proficiency in problem recognition, research, isolation, and resolution of personal computer hardware and software concerns

Ability to apply advanced skills in area of specialization

Ability to implement and effectively apply continuous improvement methods

Ability to adapt procedures, techniques, and/or processes to meet special needs

Ability to work on assignments that are complex where considerable judgement and initiative is required in resolving problems and making recommendations

Ability to manage several assignments simultaneously through prioritization, impact analysis, and recognition of skill levels required to complete the assignments

Ability to determine methods and procedures on new assignments and provide guidance to other non-exempt or hourly personnel

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to respond to inquiries and to effectively communicate and present information

Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities

Preferred

COMPTIA network + or Microsoft Systems Certification preferred

Bachelor's degree in related field (Computer Science, Mathematics, Engineering, Quantitative Methods, etc.) and no prior directly related experience

Benefits

Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

401(k) Plan with company matching contributions at 100% of the first 5% of pay

Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay

Career development and tuition reimbursement

Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.

Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

Paid Time Off and 13 Company-Paid Holidays.