Owensboro Racing & Gaming · 1 day ago
Promotions Coordinator
Owensboro, KY
Full-time
Onsite
New Grad, Entry LevelOwensboro Racing & Gaming is part of Churchill Downs Incorporated, a company known for creating extraordinary entertainment experiences. The Promotions Coordinator plays a key role in enhancing guest experiences through high-energy promotions, exceptional service, and engaging interactions with guests.
Gambling & Casinos
Responsibilities
Be a face of the fun by delivering exceptional, high-energy guest service that supports player development and builds loyalty
Create genuine connections with guests by learning their names and preferences, engaging in personal yet professional interactions, and welcoming them with enthusiasm, eye contact, and a smile
Energize the gaming floor by identifying opportunities to increase play, enhance guest experiences, and resolve concerns through effective service recovery
Utilize promotional kiosks, Super-Play Mate, and MGT software to drive engagement and support exciting promotions
Actively promote the Players Club program by encouraging new enrollments and keeping members excited and engaged
Champion responsible gaming initiatives while ensuring guests enjoy a safe and entertaining experience
Collaborate with the Director of Marketing, Marketing Manager, and Marketing Coordinator to plan and execute creative gaming promotions and special events
Prepare, execute, and maintain gaming promotions and Players Club continuity giveaways that keep guests coming back
Host, announce, and present promotional drawings and events, bringing enthusiasm, confidence, and showmanship to every moment
Maintain strong knowledge of all HHR machines to confidently assist guests with gameplay questions
Serve as a VIP host for high-value guests, delivering personalized service that makes them feel like a winner
Thrive in a fast-paced environment by managing time efficiently and prioritizing multiple promotions and tasks
Maintain reliable and punctual attendance, including evenings, weekends, holidays, and special events
Foster positive and professional relationships with fellow team members across all departments
Become a go-to resource by developing in-depth knowledge of property amenities, promotions, and events to guide and excite guests
Perform additional duties and responsibilities as assigned
Qualification
Required
Applicants must be 21 years of age or older
Strong guest service and interpersonal skills with a genuine passion for hospitality
Ability to build rapport quickly and communicate effectively with guests and team members
Excellent verbal and written communication skills
Strong organizational skills with attention to detail
Ability to work independently and as part of a team
Ability to analyze situations, resolve problems, and make sound decisions
Comfortable working in a fast‑paced, high‑energy environment
Basic math skills and the ability to understand promotional rules and procedures
Proficiency with Microsoft Office and the ability to learn player development and promotional software
High school diploma or GED required
Must be detail‑oriented, professional, and possess strong time management skills
Must be able to obtain and maintain a valid Kentucky gaming/racing license
Ability to stand and walk for extended periods (approximately 90% of the workday)
Ability to push, pull, carry, and lift up to 25 pounds
Ability to bend, reach, twist, stoop, crouch, kneel, and balance while performing job duties
Regular use of hands for handling materials, operating kiosks, and using computer equipment
Vision abilities include close vision, distance vision, color vision, depth perception, and peripheral vision
Ability to work in varying environments, including a moderately quiet office setting and a lively casino floor
Exposure to loud noise levels and cigarette smoke may occur on the gaming floor
Required to work nights, weekends, holidays, and extended hours as business needs dictate
Preferred
Previous guest service experience in hospitality, gaming, or a related field preferred
Experience using Microsoft Office applications
Company
Owensboro Racing & Gaming
Located in the scenic city of Henderson, Kentucky, Owensboro Racing & Gaming is well-known for offering our guests the opportunity to break away from the ordinary.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase